Spypen ACTOR, User Manual

17

13. Troubleshooting

The troubleshooting guide is designed to help you.  If problems continue, please contact your local customer support hot-

line.  See your registration card for helpline contact details.

For Windows® Users:

Please also refer to the help les & User Guides that accompany the enclosed applications.

For further information and support, please visit our website: http://www.

spypen

.com

I  receive  an  error  message  when  I  am 

installing “

My Camera Driver

”

“

My Camera Driver

” does not load.

If  you  need  to  change  batteries,  and  retain  the 

images  in  your 

ACTOR

  memory,  ensure  you  are 

connected to a PC which is turned on via the USB 

cable,  which  will  then  draw  power  from  the  PC 

whilst you insert new batteries.

I cannot run the  

My Camera Driver

.

My 

ACTOR

 LCD displays “

”.

Put 

My Camera

 CD in the CD-ROM drive.

Check the Connection.

or

Install 2 x AAA Batteries.

or

Switch the Flash Bar to ON and check to see if the 

Green  LED  lights  up.    If  the  LED  is  continuously 

you have enough power, if the LED does not light 

up  within  30  seconds,  this  means  you  need  to  

replace the batteries.

Keep  hands  and  garments  away  from  the  Flash 

Light.Hold the base of the 

ACTOR

 with the left hand 

and operate the Shutter Button and Mode Button 

with your thumb and forenger.

I  cannot  activate  my 

ACTOR

  by  pressing   

the 

Mode Button.

My Flash Unit is not properly connected.

or

There are no batteries installed in the Flash 

Unit.

or

The  batteries  in  the  Flash  Unit  have  no  or 

insufcient power.

My Flash Unit will not operate.

My image is too dark even though I used the 

Flash Unit.

I receive a message no image to download 

when I try to upload to my computer.

Connection failure.

Check all cables connections are secured.

Conict with another camera driver capture 

device.

If  you  have  any  other  camera  installed  on  your 

computer,  remove  the  camera  and  it’s  driver 

completely from your system to avoid conict with 

another camera or capture device.

Go  to  the  computer  desktop.    Right  click  on  “My 

Computer”.    Click  “Properties”.    Select  “Device 

Manager”.  Double click on “CD_ROM”, double click 

on “CD-R (normally the manufacturer’s name.  click 

on “Settings”.  Ensure “Auto insert notication”  is 

ticked and the “disconnect” is ticked.  If you change 

the  settings  the  computer  will  ask  you  to  restart 

your PC.  Click “Yes”.

Upload all images to your PC and replace batteries.

My CD Installation wizard does not work.

I  cannot  access  any  PhotoFantasy’s 

templates.

No CD in CD-ROM drive.

Shut  down  all  other  applications  and  attempt  to 

reinstall the driver, or download the updated driver 

from  www.

spypen

.com  and  install  the  updated 

driver.

Check the USB controller in your BIOS if they are 

activated.    If  these  does  not  work  contact  your 

national customer support representative.

The Flash Light is obstructed by something

or

The LED indicator is not lit up.

Insufcient  battery  power  or  batteries  is 

missing.

The auto installation le is switched to off

or

The CD-ROM is disconnected.

This  means  there  is  insufcient  power  to 

upload images to your computer.

Symptom

Problem

Solution