Troubleshooting
SPYTEC GPS GX350 PORTABLE TRACKER USER GUIDE
4
a. The GX350 needs to have as much access to the open sky as possible to retain a
connection to the GPS satellites.
b. Tracker cannot have metal on most sides. Metal blocks GPS signals.
c. When placing the GX350 under a vehicle, position it as close to the edge as possible,
facing down toward the pavement.
d. DO NOT place the GX350 in the middle of the undercarriage, in the wheel well, inside a
metal bumper, in the trunk or in the engine
Q. Though GPS platform says device is in NJ (or
last read 1,000 days ago), this isn’t accurate.
This means your device has not locked onto
GPS signals. Turn on the device, make sure
the green LED is blinking slowly and take it
out for a drive.
Q. Why does my device say “last updated x days
ago”? Is it being used?
This is because of a server timestamp issue
with our system. It has nothing to do with
the unit or your account.
Q. My device has been turned on for some time,
but it is not updating. Why?
If the green LED is blinking slowly (once
every 10 seconds) and you took it out for a
5- to 10-minute drive, and the unit is still not
updating on the platform, please contact us
at: support.gps@spytecinc.com.
Q. GPS platform shows a blue screen or the coast
of Africa.
This means the device has not yet locked
onto a GPS signal. Take it outside for a quick
walk or drive, and its location should
promptly update.
