32
Logging
The Gateway benefits from ext
ensive
system loggin
g.
The logs are located
in the submenu Logs (System >
Logs).
The scope of logging can be altered
by chan
ging the log level.
In the as-delivered status of the
Gateway, the log level is on Error.
Changes at the log level are saved
by the system.
The protocols can be stored option-
ally as “persistent”, to ensure that
they can be evaluated even after a
reset to the as-deli
vered status (e.g.
i
n case of a fault).
The following logging
levels exist in
the
drop-down menu:
Log level
Logging inten-
sity
Emergency
Error
Warning
Info
Debug
Trace
In the log level
Emergency
, only
serious system-related faults are
logged.
In the log level
Trace
, all
loggable events are logged and
saved in
different log files.
The log
files can be opened, dow
nloaded
and deleted
under System > Logs.
Please note that the log level
Trace
requires a higher proportion of the
system resources, is only designed
for troubleshooting and not for con-
tinuous operati
on.
Remark:
The logs are not included in the
system backup.
If you wish to reset
the Gateway to the a
s-delivered
status, if required save the protocol
files on y
our laptop/PC or activate
the option “Save protocols persis-
tently” in the “System > Protocols”
menu.
Important: After every system
update, the option “Persistently
store protocols” is deactivated to
enable the
flash memory for the
updating process. This deletes
all saved protocols. You should
therefore save all protocols to
your laptop/PC before every
system update.
Procedure:
1
Click on System > Protoc
ols.
2
Click the downl
oad icon to save
the
reqired log file.
Backing up/Restoring the system
In the Gateway, you can back up
and restore the con
figuration data,
the operating data or also both
together.
After completion of the successful
function test, ba
ck up the whole
syst
em and hand the file
s to the cus-
tomer/sy
stem administrator.
During a system restore process, the
power supply to the Gateway must
not be interrupted, as o
therwise the
Gateway will be damaged.
Configuration data + operating
data:
All settings and operating data are
backed up and
restored in one file
(file format: BAK).
Configuration data
:
All settings are backed up and
re
stored in one file (file format:
BAK).
Operational data:
All operating data is backed up and
restored in one file (file format: ZIP).
The operating data contains the con-
tent of the video memory and can
be unpacked,
opened and viewed
for evaluation/analysis by the cus-
tomer/s
ystem administrator.
Procedure: Backing up the system
1
Click on System > Backup /
Restore.
2
In the Backup area, select which
da
ta (configuration da
ta/operating
data) you wish to back up.
3
Click on Back up system and save
the bac
k-up file on your co
mmis-
sioning laptop.
4
Hand over the backup file
to your
customer/sys
tem administrator.
Procedure:
Restoring the system
1
Click on System > Backup /
Restore.
2
In the Restore area, click on Select
file …
3
Select the restore file
on your PC/
laptop a
nd confirm your sele
ction
with Open.
To
restore the config
-
ur
ation of the Gateways, a file is
require
d in BAK file format (e. g.
Backup.bak).
4
Click on the Restore system button
in order to start the system restore
process.
Summary of Contents for Smart Gateway Professional
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