Prescott Series Installation and Operation Manual
Page 43
TROUBLESHOOTING & FRQUENTLY ASKED QUESTIONS
The Prescott EXP and Prescott EXL models are equipped with the Versa Grate Burn System.
The Stove is very trouble free in operation when properly maintained and quality fuel is used.
When the Stove fails to operate properly, troubleshooting by the operator of the Stove is limited.
Please read the following guide for answers to frequently asked questions
1.
When first starting your Stove the auger tube is empty and this will delay feeding fuel to the
burn pot. This will in some cases prevent the Stove from starting.
Solution:
Prime the burn pot using the Auger Feed button if the auger tube is empty.
2.
My Stove keeps overloading the burnpot.
First check the Quality of your Fuel to make sure
you are using clean fuel. Otherwise this is mainly caused by improper combustion settings. (See
Damper
Adjustment section of the Operations Manual) Besides the damper adjustment there are
several areas that can have an effect on the combustion process.
Solution:
First Clean the stove as described in the Periodic Maintenance. Then
check
all Gaskets, Doors and Door Latching Systems for air leaks. Any leaks in these areas will
negatively affect the burn process and cause the pot to overload.
3.
My Stove isn’t burning and the number 2 LED light is blinking.
This diagnostic light
indicates the vacuum switch no longer senses negative pressure in the firebox area of the Stove.
What could be the cause of this?
a. The door of the unit was left open longer than 60 seconds.
(See solution)
b. The ash pan door was left open for longer than 60 seconds.
(See solution)
c. The combustion fan is not running. (Defective fan or control board)
d. The vacuum switch is defective.
e. The vacuum hose is disconnected or cracked or plugged.
f.
The vent system is plugged with fly-ash.
Solution:
If the fire is out
, re-light the Stove.
If the fire is still burning
make sure all doors
are securely latched
and
hold down the On/Off
button (approximately 5 seconds) until Stove
starts up again. This will re-start the Stove in the start-up program.
4.
My Stove isn’t burning and the number 3 LED light is blinking.
This diagnostic light
indicates that the Proof of Fire Switch no longer senses a fire in the Stove. First check to see if
there is Fuel in the hopper. If there is fuel in the hopper, check the following areas to find out
why the Stove went out.