DIAL-UP EFTPOS MERCHANT OPERATING GUIDE
TRANSACTION PROCEDURES
31
5.8 how to Process a Mail/Telephone order/e-Commerce
Transaction
Transactions initiated by mail or telephone are known as
MoTo
(Mail Order or
Telephone Order) transactions.
eCoM
(Electronic Commerce) transactions are those
initiated over the Internet.
MOTO and ECOM transactions can be processed on credit and charge cards only, as
the cardholder is not present.
For information on how to register as a MOTO or ECOM merchant, contact the EFTPOS
Helpdesk on 1300 650 977.
Note:
●
until registered as a MoTo/eCoM merchant you must not process MoTo or eCoM
transactions.
●
an authorisation of a MoTo or eCoM transaction only establishes that the funds
are available in the cardholder’s account and that the card has not been reported
lost or stolen. it does not guarantee that the person whose name appears on the
card is making the purchase or that the purchase will not be subject to chargeback.
●
you will be liable for all chargebacks on MoTo/eCoM transactions.
you must retain all merchant receipts for at least eighteen months from the
transaction date.
Remember to always check the
receipt to verify if a transaction has
been approved.
