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MOBILE EFTPOS MERCHANT OPERATING GUIDE
PROCEDURES
4.2 swiping a Magnetic stripe Card
The magnetic stripe reader is located on the right hand side of the terminal.
1. Check the terminal is displaying the message INSERT/SWIPE CARD.
2. Hold the card upside-down with the magnetic stripe facing inwards.
3. Swipe the card smoothly through the card reader, in either direction. Ensure the
whole magnetic stripe is swiped through the reader.
4. If there is no response from the terminal, or CARD ERROR message is displayed,
swipe the card again. You might need to swipe faster or slower.
4.3 Damaged Cards
If a credit card will not read, when inserted in the chip card reader or when swiped,
while performing a credit account transaction, the manual key process should not be
used.
warning: where the manual key process has been used to perform a credit card
transaction (contrary to the MoTo or eCoM instructions outlined in section 5.8,
how to Process a MoTo/eCoM Transaction), and that transaction is subsequently
disputed by the cardholder, the merchant will be liable for the amount of the
transaction.
A manual fall back voucher can be used to fulfil the sale as per the instructions outlined
in section 8.2, Manual Fall Back.
The option of completing a manual voucher ONLY applies to credit account transactions
where the credit card will not read.
In the following situations, the cardholder must be referred to their card issuer and an
alternative form of payment requested.
- Credit account transaction DECLINED
