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Appendix I: Troubleshooting
Pop Up Message
Possible Solution
Connection with your Stimulator was lost.
Please reconnect.
• Move your Programmer over your Stimulator to
establish connection and reconnect to the device.
•
If you still have difficulty connecting, bring your
Programmer closer to your Stimulator and
continue to move the magnet over your Stimulator.
• Move to another location, as there may be
interference in your current location.
Unable to connect to your Stimulator.
Please contact your physician during normal
business hours.
• Hit “OK” and try to reconnect to your Stimulator.
• Contact your doctor during normal business hours
if the problem does not go away.
Unable to connect to your Stimulator. Please
try again.
• Move your Programmer over your Stimulator to
establish connection and reconnect to the device.
•
If you still have difficulty connecting, bring your
Programmer closer to your Stimulator and
continue to move the magnet over your Stimulator.
• Move to another location, as there may be
interference in your current location.
Your Stimulator battery is low. It will need to be
replaced soon. Please contact your physician
during normal business hours.
• Contact your doctor during normal business
hours to set up an appointment. Your battery has
reached the Elective Replacement Interval (ERI).
Your Stimulator battery needs to be replaced.
Stimulation has been turned OFF permanently.
Please contact your physician during normal
business hours.
• Contact your doctor during normal business
hours to set up an appointment. Your battery
has reached End of Service (EOS) and will not
stimulate until it has been replaced.
Stimulation for one or more leads has been
turned OFF. Please contact your physician
during normal business hours.
• Move your Programmer over your Stimulator to
establish connection and reconnect to the device.
• Go to the Pain Control screen and turn on the lead
that has been turned off.
• If it does not allow you to turn it back on, contact
your doctor during normal business hours.
All stimulation has been turned OFF. Please
contact your physician during normal business
hours.
• Contact your doctor during normal business hours.
Stimulation has been turned OFF due to a
magnet. Please use your Programmer to
restore stimulation.
• Move your Programmer over your Stimulator to
establish connection and reconnect to the device.
• Go to the Pain Control screen and turn on each
lead one at a time.
Summary of Contents for Axium
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