St. Jude Medical Axium, User Manual

30

Pop Up Message

Possible Solution

You have turned OFF all Stimulation. 

Please use your Programmer to restore 

stimulation.

You have turned off the device by pressing the 

switch on the TNS or by pushing the “Turn OFF All 

Stimulation” button on your Programmer. 

• Move your Programmer over your Stimulator to 

establish connection and reconnect to the device. 

• Go to the Pain Control screen and turn on the 

leads that have been turned off. 

Programmer battery is low. Please recharge.

• The battery has reached 30% on your Programmer 

and needs to be recharged.

Communication is poor. (This is a status 

message that would show on the Main screen.)

• Move to another location, as there may be 

interference in your current location.

The file “PProgrammerMobile’ cannot be 

opened. Either it is not signed with a trusted 

certificate, or one of its components cannot be 

found. If the problem persists, try reinstalling 

this file.

• Contact your doctor during normal business hours.

All other messages

• Attempt to perform the actions again if possible.

• Contact your doctor during normal business hours 

if the problem does not go away.

Troubleshooting Other Issues

Condition

Resolution

Your Programmer is unresponsive (frozen 

screen, unable to power on, etc.).

Locate the reset pinhole on the back of your 

Programmer. Insert a straightened paper clip into 

the pinhole. Release and wait for your Programmer 

to restart. This will not change your Stimulator 

settings. You will need to reset the time and date on 

your Programmer.

Lead Disabled message (due to impedance) is 

displayed for an inactive lead.

Discuss with your clinician on your next visit.

Temporary decrease in stimulation.

The neurostimulator performs a self-check during 

regular intervals. In rare circumstances during this 

time, some patients may experience a momentary 

decrease in stimulation. Stimulation will return to 

normal levels.

Stimulator voltage is displayed as 65.00V on 

the My Info/Device Screen.

The battery voltage measurement has been cleared 

and will be updated at a later time.