11Beamage-3 User
’s Manual Revision 4.0
55
Standa Ltd. All rights reserved
7.
TROUBLESHOOTING
7.1. WHILE TRYING TO INSTALL PC-BEAMAGE-3.0, THE FOLLOWING MESSAGE APPEARS:
THE PROGRAM CAN’T START BECAUSE MSVCR100.DLL IS MISSING[..].
You must download the missing dll from Microsoft software and install it on your computer:
32 bit: http://www.microsoft.com/download/en/details.aspx?id=5555
64 bit: http://www.microsoft.com/download/en/details.aspx?id=14632
7.2. 11BEAMAGE-3 IS NOT DETECTED
Make sure the 11Beamage-3 is connected to a USB 3.0 Super Speed port. The 11Beamage-3
will work if plugged directly in a USB 2.0 port at a slower transfer rate.
Close the software application, disconnect and reconnect the USB 3.0 to the 11Beamage-3 and
open the software application. The LED indicator on the 11Beamage-3 should blink in green and
then in red before turning on green. If the LED does not
turn on at the software’s startup or if it
does not turn on completely, please contact your Standa representative or contact us at
sales@standa.LT
7.3. DO NOT DISCONNECT THE 11BEAMAGE-3
WHILE IT’S STREAMING
The 11Beamage-3 must not be disconnected when it is streaming.
7.4. THE DISPLAY AREA IS COMPLETELY WHITE
Press the “refresh” button and the display should come back.
7.5. CHANGING THE OPTICS IN FRONT OF THE 11BEAMAGE-3
Because the 11Beamage-3
’s sensor does not have a coverglass, it is very sensitive to dust. Change the
optics in a clean environment and put the 11Beamage-3
’s aperture facing down to minimize the dust.
7.6. SMALL BLACK SPOTS APPEAR ON THE IMAGE
If these small black spots do not change place even if you rotate the attenuation filter, it is probably dust
on the sensor.
DO NOT TOUCH
the surface of the chip to remove the dust as this will damage the
sensor.
AT YOUR OWN RISK
, you can use an oil-free air jet to blow the dust away or contact your
Standa representative.
7.7. IT IS NOT POSSIBLE TO START AN ACQUISITION. IT KEEPS OPENING A WARNING
MESSAGE INDICATING THAT 0 GB IS AVAILABLE ON HARD DRIVE.
This is probably due to the fact the path in which the PC-Beamage-3.0 was not installed in the default
C:\Program Files\GENTEC-EO\PC-Beamage-3.0 directory:
7.8. THERE IS NO SERIAL NUMBER DISPLAYED IN THE CAMERA.
Please close the PC-Beamage-3.0 software program, wait a couple of seconds and open the PC-
11Beamage-3. If it does it again, please, disconnect the 11Beamage-3, connect the 11Beamage-3. If this
continues, please contact your Standa representative or contact us at sales@standa.LT