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6.2
Troubleshooting Chart
The purpose of this chart is to assist you in troubleshooting failures that may occur during normal usage,
and that do not require factory repair.
Example: a bent coin or a coin bag string that is stuck in the coin
dispenser mechanism
.
If you cannot resolve the issue in the field, contact your nearest service center or
send the faulty module in for repair. Be sure to include a note that indicates the flash code error that was
displayed as well as a detailed description of the circumstances (clues) surrounding the failure. These
clues will assist the technician in quickly and accurately diagnosing the fault. This will ultimately reduce
the cost of the repair.
General Troubleshooting Hints:
Always check the connection, plugs, etc. for the device that has issued the error code.
Check the associated cable (s) and connections. Look for loose plugs, broken wires or frayed wires
where the wire meets the connector.
Check associated cables for pinched or broken wires.
Always press the
push button
on the device after you have performed the repair and reapplied power.
Flash
Code
TROUBLESHOOTING HELP & COMMON FAILURE SOURCES
1
THE DISPENSER IS
SOLD OUT
. This is a normal operating condition and it indicates that the
dispense compartment needs to be refilled. Once refilled the error condition will automatically go
away (reset). If this error is issued and the device is not sold out (near empty), check the device sold
out sensing contacts / circuit for debris.
2
A
BILL ACCEPTOR
ERROR WAS DETECTED. The bill acceptor has detected an error. Check
the items listed below. If this does help identify the problem source, note the flash code displayed on
the bill acceptor and refer to the bill acceptor owners' manual for additional troubleshooting assistance.
Ensure the bill acceptor cable is plugged in properly.
Check the data cable (gray phone style cable labeled 4C00299) to ensure it is plugged in properly.
The cable is color coded at each end. Be sure the blue cable end is connected to the blue connector
on the circuit board.
3
THE
BILL STACKER
IS
MISSING
OR
FULL
– Empty the Bill Stacker and press the reset button
on the Primary Device. If the problem persists, remove the bill stacker and look for dirt or debris in
the acceptors bill path. Reinstall the bill stacker, making sure it latches securely in place.
4
A
BILL JAMMED
ERROR – The bill acceptor has detected a stuck bill or foreign object in the note
path (path bill travels through the Note Acceptor). Remove the item from the note path. Note: If this
problem persists, check the note path drive roller system for excessive wear (missing, cracked or
stretched) on the belts or O-rings. Clean or replace as necessary.
5
A
FAST VEND
SHUT-OFF ERROR – An abnormal sequence (quantity in certain time period) of
bills was deposited and the machine was automatically disabled. See section of this manual that
discusses the Fast Vend Shut-off setting, for more details regarding this feature.
6
STRINGING
WAS DETECTED – The stringing detection software has determined that a bill has
been pulled out or attempted to be pulled out. Look for string, tape or debris. Balance (reconcile)
your machine revenue.
7
A
COIN ACCEPTOR
ERROR WAS DETECTED. Check to ensure that a bent coin or piece of
debris is not interfering with the coin deposit path. Check the associated cable (s) and connections.
8
A
DISPENSER
ERROR WAS DETECTED.
If the Sold-Out contacts for the dispenser have been bypassed, this error will occur when the
dispenser becomes completely empty. Press reset after refilling the dispenser.
