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8. Troubleshooting

• Trouble when Turning on the Power

Symptom

Possible Cause

What to Do

The power indicator Won’t accept

The power plug is not

Correct connect the power

lamp does not light.

cards.

correctly connected.

plug.

Broken wire in power cord.

Broken wire in fuse.

Contact your dealer.

Accepts cards. Display LED burned out.

The power indicator Won’t accept

Reader/writer error.

lamp lights.

cards.

Accepts cards Bad Card

Use a normal card.

but reader/

Card damaged, bent,

writer

data erased on card,

operating

or other user card.

incorrectly.

Head is dirty.

Clean using a cleaning card.

Composing system is

not operating normally.

Contact your dealer.

Reader/writer error.

• Trouble when Operating

Symptom

Possible Cause

What to Do

Cards are not discharged.

Card is jammed.

Turn on power to reader/writer

again.

If cards are still not discharged,

turn off the power and open the

upper cover.

Then, pull the snap lever to

raise the upper portion of the

mechanism to remove the card.

Reading/Writing errors occur

Inappropriate card.

Use the recommended card.

Using other card type.

Use the correct card.

Card data erased by magnet.

Card is bent.

Issue a new card.

Card is damaged.

Head is dirty.

Clean using a cleaning card.

Summary of Contents for TCP300 SERIES

Page 1: ...ONICS AMERICA INC 536 Shimizuanatsushinnya Shizuoka 1150 King Georges Post Road Edison NJ 08837 3729 U S A 424 0066 Japan Tel 732 623 5555 Fax 732 623 5590 Tel 0543 47 0122 Fax 0543 48 5013 http www s...

Page 2: ...se 1 2 General Description 4 3 Unpacking 5 4 External Appearance and Part Names 6 5 Connect to and Setting External Devices 7 6 Interface Board Replacement RS 232C to USB 10 7 Cleaning Cards 11 8 Trou...

Page 3: ...er writer in locations where dust or metallic powder can enter the internal reader writer mechanisms Exposing the reader writer to excessive dust will cause it to become hot and can cause electric sho...

Page 4: ...the card and the reader writer See section 7 Cleaning Cards for details on how to clean 3 Do not store cards near devices that generate magnetic fields such as cellular tele phones speakers televisio...

Page 5: ...can cause the reader writer to mis operate electrical shocks or it can cause reader writer failure 15 To ensure reader writer reliability clean the reader writer everyday or when the cleaning lamp ha...

Page 6: ...are used to print erase characters and images freely onto the surface of cards Main Features of the TPC300 Series Reader writer 1 Reads writes card magnetic stripe data 2 Prints deletes the card displ...

Page 7: ...npacking The following outlines the reader writer and its accessories The reader writer TCP300 Series 1 TCP300 reader writer 2 Cleaning cards 2 cards 3 Cleaning fluid 4 This manual 5 Ferrite core 2 4...

Page 8: ...reader writer power is on 3 Status Indicators Indicates printing ready printing and errors 4 Cleaning Lamp Indicates the reader writer needs cleaning 5 Interface Connector Connects to host computer vi...

Page 9: ...ht screws on the connector RS 232C Serial Interface Cable 1 Connectors D Sub 9PIN Male Reader Writer Side 2 Compatible Connectors D Sub 9PIN Female Cable Side 3 Connector Pins See Table Below 4 I O Ci...

Page 10: ...F DSW 1 2 ON ON OFF OFF Mistaken DIP switch settings will cause the reader writer to mis operate or reader writer failure Be careful when making setting changes To change the DIP switch settings do th...

Page 11: ...e interface cable 3 If a driver for the reader writer is required use the media that was distributed by your agent to install the driver USB Interface Specifications 1 Communication Rating Conforms to...

Page 12: ...w to remove it 4 Insert the USB interface board to the reader writer Note Firmly insert so that the reader writer connector and the interface board con nector are securely connected 5 Tighten the two...

Page 13: ...aces both side of a cleaning card with head cleaning liquid 3 Insert the cleaning card from the normal card insertion inlet 4 Allow the reader writer to sit for approximately one minute before using a...

Page 14: ...erating or other user card incorrectly Head is dirty Clean using a cleaning card Composing system is not operating normally Contact your dealer Reader writer error Trouble when Operating Symptom Possi...

Page 15: ...is open 4 While pulling the mechanism s snap lever green lift the mechanism 5 Remove the card while the cover is open Note Do not touch the thermal head or erasing head There is the danger of getting...

Page 16: ...x 12 24 x 24 48 x 24 24 x 48 48 x 48 Dot Pitch Vertical Direction 0 125 mm Horizontal Direction 0 121 mm Environment Location of Use Indoors Conditions Ambient Temperature 5 to 35 C 20 to 80 RH and Hu...

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