Frequently Asked Questions
10
Frequently Asked Questions
Q: Does it need additional drivers to run SOHOTANK ST5610 in different operating systems?
A: No. Users do not need any additional driver to run SOHOTANK ST5610 in different
operating systems. STARDOM built-in systems support a variety of operating systems
including Window XP, Linux, and Macintosh, etc.
Q: Is SOHOTANK ST5610 compatible with any hard drive?
A: The product has no problem with hard drive compatibility. STARDOM provides the
SATA II interface, which is a cost-efficient system with high performance. Please feel free
to contact us for any hard drive compatibility problem.
Q: What can I do if I turn on my PC, but the system BIOS cannot detect the hard drive?
A: 1.Typically the system BIOS fails to detect the hard drive because of improper
connection. If the system BIOS still fails to detect the hard drive, make sure the
installation and connection procedures are compliant with regulations described in the
manual.
2. Please replace the motherboard with a new one that has a SATA II (3.0 GHz) interface
or use an additional SATA II (3.0 GHz) PCI interface to enhance compatibility.
3. If the hard drive cannot still be detected, please contact us via phone or contact our
technical support directly through the RMA system.
Q: Why can’t I use the storage device in the operating system, even the system BIOS has
detected the hard drive?
A: 1. Please refer to the Hardware Installation Procedure & Hard Drive Format
Procedure in the Quick Installation Guide and make sure the storage devices have been
installed
successfully.
2.New hard drives can only be displayed in the system after disk partition and format.
Q: Does SOHOTANK ST5610-4S-S2 work as RAID?
A: The SOHOTANK ST5610 series is a series of external storage devices, except for a
specific model, ST5610-4S-WABC, which features RAID 0. Combining with an external
eSATA II RAID CARD, ST5610-4S-S2 can work as a high-performance and reliable RAID
system.Please go to http://www.stardom.com.tw for more product information
Q: What should I do when the Fail LED indicator lights on?
A: First determine if the fan is malfunctioned or the system is over heated, when the Fail LED
indicator
lights
on.
1. In case of malfunctioned fan, please check if the fan is jammed with dust or trapped by
the back panel wires. Should any of the situations occur, please shut down the system
and clean the fan up or remove the wires that trap the fan. Then restart the system
again. If the problem still occurs or for any reason that you are unable to fix the problem
on your own, please send it back for maintenance.
2. In case that the internal temperature has raised over 60°C, please shut down the
system, let it cool down and then restart it. If the problem still occurs, please send it
back
for
maintenance.
