Starkey BTE 13, Operation Manual

Page 1: ...O P E R AT I O N S M A N U A L BTE Behind The Ear Standard Products Smartphone Compatible and Universal Connectivity ...

Page 2: ...Hearing Aid Hearing Aid Controls Rocker Switch Controls p 16 Size 13 Battery Orange Hearing Aid Size 13 Battery Orange ...

Page 3: ...iCROS Technology 23 Multiflex Tinnitus Technology 24 Fall Alert Introduction 25 Auto Alert 25 Manual Alert 25 Alert Cancellation 26 Contacts 26 Auto Alert Sensitivity 27 Indicators 28 Adjustment Pairing with an iOS Device 29 Mobile Phone Use 31 Pairing with an Android Device 31 Accessories 32 Hearing Aid Care Hearing Aid Care 33 Standard Tubing Thin Tubing 34 Service and Repair 36 Troubleshooting ...

Page 4: ...y compartment on off control 6 Location of left right side hearing aid indicator RED is for right ear BLUE is for left ear 7 Location of serial number 8 Location of manufacturer s name and model name 9 Custom earmold with tubing 10 Thin tube with comfort earbud 11 Thin tube with custom earmold 4 BTE 13 Overview ...

Page 5: ...00 000000 Serial Number 5 3 2 1 4 6 7 9 10 11 8 BTE 13 Overview 5 ...

Page 6: ... tab from the new battery For best results wait 3 5 minutes after removing the tab before inserting the battery 4 Insert into the battery door side up 5 Close the battery door Battery Indicators An indicator will sound when the battery voltage is low You then have approximately 30 minutes to replace the battery An indicator may also sound just before the battery stops working Actual time between l...

Page 7: ...2 1 4 3 5 Preparation 7 ...

Page 8: ... battery is inserted correctly Do not open the battery door too far or damage is likely to occur Dispose of used batteries immediately in the proper waste or recycling container Batteries vary in size and performance Your hearing professional is your best source for lifespan estimates and verification that you are using the proper size and type ...

Page 9: ...the accidental ingestion of batteries Keep out of reach of children and pets Check your medications before taking them batteries have been mistaken for pills Never put batteries in your mouth as they can easily be swallowed NATIONAL BUTTON BATTERY INGESTION HOTLINE 202 625 3333 ...

Page 10: ...he custom earmold into your ear canal 3 Rotate the custom earmold backward 4 Softly press the custom earmold into place with your fingertip 5 Carefully place the BTE behind your ear wrapping the earhook over the top of your ear To remove the hearing aid and custom earmold Take the hearing aid from behind your ear and gently pull the custom earmold outward Pulling lightly down on the earlobe may he...

Page 11: ...5 Preparation 11 1 2 3 4 ...

Page 12: ... BTE over your ear until it rests securely behind your ear 3 Place the lock in the concha bowl of your ear To remove the hearing aid and comfort earbud Remove the lock from the concha bowl of your ear Remove the hearing aid from behind your ear Gently grasp the tubing at the opening of the ear canal and pull outward ...

Page 13: ...earing professional There are several different sizes of earbuds and custom earmolds that may be more comfortable If an actual allergic reaction occurs alternative earmold materials are available contact your hearing professional Severe swelling discharge from the ear excessive wax or other unusual conditions warrant immediate consultation with a physician ...

Page 14: ...t the ability to automatically go into a low powered state to conserve battery This control can be configured by your hearing professional or via the Thrive Hearing Control app Place your hearing aid on a flat stable surface e g a table with your earmold or earbud facing upwards and it will go into a low powered state after about 15 minutes To resume normal hearing aid function pick up your hearin...

Page 15: ...ate a temporary real time adjustment tailored for challenging User Controls Your hearing aid s user control may have been customized by your hearing professional Ask your hearing professional how the user control on your hearing aid is set Available User Control Functionality The user control on your hearing aid can respond differently depending on how long you activate press the button Your heari...

Page 16: ... are generally too loud or too soft please contact your hearing professional for advice and adjustment Rocker Switch Volume Control If your rocker switch is configured to control volume pressing the top part of the switch increases the volume while pressing the lower portion of the switch decreases volume Volume Control Memory Change Mute Multiflex Tinnitus Level Start Stop Accessory Streaming Bal...

Page 17: ...hlight the current volume position Volume Level Tone Volume Max 5 Beeps Volume Step s Short Tone Volume Home Power on volume level 3 Beeps Volume Step s Short Tone Volume Min Single Beep My hearing aid is configured with the following control Press and Release Volume Control Press and Hold Volume Control ...

Page 18: ... increment through the available memories Memory Indicators Your hearing professional may enable an audible indicator which is presented while making a memory change The indicator defaults to a voice identifying the memory Mute If your hearing aid is configured with mute functionality a long press and hold of the user control will mute your hearing aid If enabled by your hearing professional you m...

Page 19: ...ve app This feature can be used to view daily step count minutes of activity and to obtain reminders to get up and move throughout the day Physical activity is a component of your Thrive score Directional Settings Your hearing aid has directional microphones to help improve speech understanding in noisy situations Ask your hearing professional about your particular directional settings Telephone U...

Page 20: ... hearing aid will automatically select the telephone memory It might be necessary to move the telephone receiver slightly to find the best reception Once the telephone is removed from the ear the hearing aid will switch back to the last used memory My hearing aids have the following telephone setting s Automatic Telephone Memory and Automatic Telecoil See below Manual Telephone Memory and Manual T...

Page 21: ...fessional which memory you should access for manual telephone use General Telephone Use Some hearing aids work best by holding the phone close to but not fully covering your ear In some instances if you encounter whistling feedback tilt the receiver at an angle until the whistling stops Additionally the hearing aid in the non phone ear ear opposite the phone may switch to a telephone setting to re...

Page 22: ... ear phone streaming option When you enter your telephone memory the audio from your telephone will be streamed from the phone ear s hearing aid to the opposite ear s hearing aid This allows you to hear the telephone conversation in both ears Ask your hearing professional about your particular telephone settings ...

Page 23: ... This control adjusts the level of sound coming from the transmitter Press and release the switch until the desired level is reached Each press and release changes the balance level one increment NOTE Balance Control is only applicable for BiCROS memories CROS Streaming Your hearing system is equipped with a CROS transmitter When you enter a memory with either CROS or BiCROS streaming enabled audi...

Page 24: ... your hearing professional can adjust the settings of the tinnitus stimulus to meet your needs Rocker Switch Tinnitus Stimulus Control If your rocker switch is configured for Tinnitus Stimulus Control pressing the top part of the switch increases the stimulus level while pressing the bottom part of the switch decreases the stimulus level My hearing aid is configured with the following control Pres...

Page 25: ...n a fall is detected a text message will be initiated by the Thrive app on your smartphone An SMS text message will be sent to a maximum of three predefined contacts notifying them of the detected fall event The SMS text message will contain a link from which each contact can confirm receipt of the message and view a map indicating your location WARNING Auto Alert may not detect 100 percent of fal...

Page 26: ...n SMS alert text message from your hearing aid s press the user control on either hearing aid Fall Alert messages can be cancelled within the 60 or 90 second preselected cancellation time following alert initiation It may take up to 20 seconds for a fall alert to be automatically initiated Contacts You can identify up to three contacts to whom you would like alert text messages sent You must enter...

Page 27: ... Alert may not detect a fall if The Sensitivity setting is not appropriate for the user The fall is very slow or you slide down gradually You get up and begin walking immediately after a fall As a reminder you can initiate a Manual Alert if Auto Alert does not detect a fall Manual Alert must be configured by your hearing professional before it can be used WARNING Auto Alert may initiate false aler...

Page 28: ...play through your hearing aid s when There has been a communication failure during the transmission of an alert text message There has been a communication failure during the cancellation of an alert text message WARNING To reduce Fall Alert communication failures Your hearing aid s need to be powered on paired and connected with your smartphone using Bluetooth The mobile device must be powered on...

Page 29: ... the Settings menu go to General Accessibility MFi Hearing Devices 4 While the iOS device searches for the hearing aids open and close the battery door on your hearing aids This puts the hearing aids in pairing mode You will see your hearing aid name e g Chris Hearing Aids when the iOS device first discovers your hearing aids If your name does not appear in the Devices list within 5 7 seconds tap ...

Page 30: ...ne input directly into your hearing aid Point the iOS device microphone toward the audio source To minimize background noise and provide the best signal place the iOS device as close to the source as possible Right Volume Left Volume allows you to increase and decrease volume for each hearing aid individually Turn off Adjust Independently to make changes to both hearing aids simultaneously Normal ...

Page 31: ...audio and media audio is routed from your smartphone to your hearing aids Pairing Your Hearing Aid with an Android Device To adjust your hearing aid with your Android device you must pair the two together so they can communicate Please follow the instructions to pair your device and your hearing aid 1 Locate then tap the Settings icon on your device 2 Select Bluetooth 3 In this screen if Bluetooth...

Page 32: ...ame to connect each hearing aid to the device 6 Pairing is complete Accessories There are several accessories that allow you to control and maximize the full potential of your hearing aids Available functionality includes Ability to adjust your hearing aids using a remote control Ability to transmit television audio directly to your hearing aids Ability to transmit remote microphone audio directly...

Page 33: ... cleaning brush or soft cloth to clean debris from around the user control microphone and battery compartment inspect the earbud regularly Never use water solvents cleaning fluids or oil to clean your hearing aids Your hearing professional can provide further information on additional maintenance procedures for your hearing aids if needed ...

Page 34: ...ft damp cloth or a cleaning brush to clean debris from the custom earmold Wash the custom earmold with warm soapy water Never use solvents 2 Slide the custom earmold tubing onto the BTE earhook when completely dry Your hearing professional can provide further information on additional maintenance procedures for your hearing aid if needed ...

Page 35: ...ting at the end just removed from the hearing aid until it extends from the other end of the tubing 3 Brush the debris off prior to removing the cleaner 4 Clean the earbud with a dry cloth or brush 5 If necessary the earbud may be washed in warm soapy water Remove the earbud from the tubing prior to washing Allow to dry overnight ...

Page 36: ... place Away from direct sunlight or heat to avoid extreme temperatures Where you can easily find them Safely out of reach of children and pets Service and Repair If for any reason your hearing aid does not operate properly do NOT attempt to fix it yourself Not only are you likely to violate any applicable warranties or insurance you could easily cause further damage Should your hearing aid fail or...

Page 37: ...ith brush Inconsistent Performance Low battery Replace battery Blocked earmold tubing earbud Clean earmold and tubing Unclear Distorted Performance Low battery Replace battery Blocked earmold tubing earbud Clean earmold and tubing Hearing aid needs repair maintenance Contact your hearing professional Dead Low battery Replace battery Blocked earmold tubing Clean earmold and tubing Crimped tubing Co...

Page 38: ...d add to what amplification alone may miss Please review the following simple communication tips For You Move closer to and look at the speaker Sit face to face in a quiet room Try different locations to find the best place to listen Minimize distractions Background noises may be frustrating at first remember you have not heard them for a while Let others know what you need keep in mind that peopl...

Page 39: ... that they Get your full attention before beginning to speak Look at you or sit face to face in a quiet room Speak clearly and at a normal rate and level shouting can actually make understanding more difficult Rephrase rather than repeat the same words different words may be easier to understand Minimize distractions while speaking ...

Page 40: ...or certain chemical factories Your hearing aids are classified as a Type B applied part under the IEC 60601 1 medical device standard Your hearing aids should be stored within the temperature and humidity ranges of 40 o C 40o F to 60o C 140o F and 10 to 95 percent relative humidity Your hearing aids are designed to operate beyond the range of temperatures comfortable to you from very cold up to 50...

Page 41: ...g the prospective user that the prospective user has any of the following conditions i Visible congenital or traumatic deformity of the ear ii History of active drainage from the ear within the previous 90 days iii History of sudden or rapidly progressive hearing loss within the previous 90 days iv Acute or chronic dizziness v Unilateral hearing loss of sudden or recent onset within the previous 9...

Page 42: ...only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lip reading In most cases infrequent use of a hearing aid does not permit a user to attain full benefit from it Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk in impairing the remaining h...

Page 43: ...t plan The treatment plan should be used in a tinnitus management program for relief of tinnitus Multiflex Tinnitus Technology generates a broadband white noise signal that varies in frequency and amplitude These characteristics are adjustable by the hearing professional and are specific to the prescribed therapy designed by the professional for the patient s needs and comfort The patient may have...

Page 44: ... to your hearing loss and preference and your hearing professional can adjust the settings of Multiflex Tinnitus Technology to meet your needs Multiflex Tinnitus Technology may provide temporary relief of your tinnitus PRESCRIPTION USE ONLY CAUTION Federal law restricts this instrument to sale by or on the order of a doctor audiologist or other hearing care practitioner licensed to dispense hearin...

Page 45: ...strument could present some potentially harmful effects Care should be taken to prevent the unauthorized use and to keep the instrument out of the reach of children and pets CAUTION If set to the maximum output level and worn for periods of time exceeding the recommendations below your exposure to sound energy has the potential to exceed noise exposure limits You should not use your hearing aid fo...

Page 46: ...uetooth Low Energy wireless technology operating in the 2 4 2 4835 GHz frequency band with a maximum effective radiated power of 9 dBm using GFSK transmission modulation The receiver section of the radio has a bandwidth of 1 5 MHz They also contain a radio transceiver utilizing Near Field Magnetic Induction operating on 10 281 MHz with maximum induced magnetic field strength of 5 dBuA m at a measu...

Page 47: ...terference caused by unauthorized modifications to this equipment Such modifications could void the user s authority to operate the equipment Hereby Starkey Hearing Technologies declares that the products listed above are in compliance with the essential requirements and other relevant provisions of Directive 2014 53 EU A copy of the Declaration of Conformity can be obtained from the addresses bel...

Page 48: ...ademark of Cisco in the U S and other countries and is used under license Thrive and Hear Clear are trademarks of Starkey Laboratories Inc Apple the Apple logo iPhone iPad iPod touch and App Store are trademarks of Apple Inc registered in the U S and other countries App Store is a registered service mark of Apple Inc Google Play and Android are trademarks of Google Inc All trade names and trademar...