Hearing Aid Care | 39
38 | Hearing Aid Care
Troubleshooting Guide
SYMPTOM
POSSIBLE
CAUSES
SOLUTIONS
Not Loud
Enough
Blocked
microphone or
receiver
Clean or replace wax
guard as needed
Hearing change
Contact your hearing
professional
Debris buildup
Clean both microphone
and receiver with brush
Inconsistent
Performance
Blocked
microphone or
receiver
Clean or replace wax
guard as needed
Unclear,
Distorted
Performance
Blocked
microphone or
receiver
Clean or replace wax
guard as needed
Blocked vent
Clean vent
Defective
hearing aid
Contact your hearing
professional
Dead
Charge required
Place in your charger
until the LEDs stop
blinking and become
solid
Blocked
microphone or
receiver
Clean or replace wax
guard as needed
Charger Troubleshooting Guide
SYMPTOM
POSSIBLE
CAUSES
SOLUTIONS
No LED
indicator when
hearing aids
are inserted
onto the
charging posts
Dead battery
Connect the microUSB to
your charger and plug it
into the wall� The on-board
battery LEDs will turn
on for a few seconds to
indicate connection to the
power source� If they do
not, contact your hearing
professional�
Incorrect
orientation
Reposition your hearing
aids on the post with the
faceplate facing down on
the charging post in charger
reservoir� There is not a right
and left post, your hearing
aid will charge in either post�
Red blinking
LED by
charging posts
Fault
occurred
Remove the hearing aids
from the charging post,
wait until the LED turns off,
reinsert� If the red blinking
LED persists, contact your
hearing professional�
While charging
cordless, no
LEDs are
illuminated
Power save
mode
To refresh LEDs, remove
a hearing aid from the
charging post for 3 seconds
and then reposition the
hearing aids on the charging
post� Both the charging
LEDs and the on-board
battery LEDs will illuminate
for 10 seconds�
