Starkey ITC R, Operation Manual

Page 1: ...Custom Products O P E R AT I O N S M A N U A L Rechargeable ITE In The Ear Rechargeable ITC In The Canal Rechargeable Smartphone Compatible and Universal Connectivity ...

Page 2: ...Telephone Use 19 Multiflex Tinnitus Technology 23 Fall Alert Introduction 25 Auto Alert 25 Manual Alert 25 Alert Cancellation 26 Contacts 26 Auto Alert Sensitivity 27 Indicators 28 Adjustment Pairing with an iOS Device 29 Mobile Phone Use 31 Pairing with an Android Device 31 Accessories Accessories 32 Hearing Aid Care Hearing Aid Care 33 Charger Care 34 Service and Repair 37 Troubleshooting Guide ...

Page 3: ...r right ear BLUE is for left ear Features Controls and Identification Your hearing aid controls include 1 Microphone 2 Rechargeable battery contact 3 Vent 4 Sound outlet 5 Multifunction button optional 6 Rotary volume control optional Your hearing aid can be identified by 7 Location of serial number RED is for right ear BLUE is for left ear Dual Control Optional Multifunction Button Optional Rotar...

Page 4: ...Charger Overview 7 6 Charger Overview Features Controls and Identification 1 Cleaning brush 2 Charging posts 3 Hearing aid charging LEDs 4 On board battery LEDs 5 MicroUSB port 2 3 1 4 5 ...

Page 5: ...or closed Your hearing aids will be completely charged in under 3 hours It is safe to keep them in the charger after they are fully charged and any time that you are not wearing them If you will not be wearing your hearing aids for an extended period of time i e weeks remove the plug from the charger and the hearing aids from the charging posts You will need to manually power the hearing aids off ...

Page 6: ...arging the on board battery with the provided cord the 4 LEDs will be Glowing while charging Solid when charged Insertion and Removal To insert the hearing aid 1 Hold the hearing aid with your thumb and forefinger on the outer edges of the case 2 Tilt your hand slightly forward and gently insert the canal tip of the hearing aid into your ear canal and rotate the hearing aid backward Softly press t...

Page 7: ...on the charging posts Charging will proceed OFF The hearing aids can be powered off manually by pressing the push button for three seconds Auto On Off Your hearing aid may support the ability to automatically go into a low powered state to conserve battery This control can be configured by your hearing professional or via the Thrive Hearing Control app Place your hearing aid on a flat stable surfa...

Page 8: ...t volume change the volume will automatically decrease before it increases Available User Control Functionality The user control on your hearing aid can respond differently depending on how long you activate press the button Your hearing aid is capable of having one function assigned to a short press press and release and one function assigned to a long press press and hold The options selected on...

Page 9: ... the volume control 1 To make sounds louder continue to rotate the control forward toward your nose 2 To make sounds softer use your fingertip to rotate the control toward the back of your head Increase Volume Decrease Volume Volume Control Indicators Your hearing professional may enable audible indicators which highlight the current volume position Battery Indicators An indicator will sound when ...

Page 10: ...ng professional you may hear an indicator prior to the hearing aid muting Multiflex Tinnitus Level Control Your user control can also adjust the level of your Multiflex Tinnitus stimulus Please refer to the section labeled Multiflex Tinnitus Technology page 23 for further information Body and Brain Tracking Your hearing aid may support a sensor that is capable of tracking body and brain health and...

Page 11: ...ou normally would and the hearing aid will automatically select the telephone memory It might be necessary to move the telephone receiver slightly to find the best reception Once the telephone is removed from the ear the hearing aid will switch back to the last used memory NOTE Consult with your hearing professional if your hearing aid does not switch to the telephone memory automatically if it is...

Page 12: ...id The tinnitus stimulus is programmed according to your hearing loss and your hearing professional can adjust the settings of the tinnitus stimulus to meet your needs Sprinkler Tinnitus Stimulus Control If your user control is configured as a sprinkler stimulus control each time you activate the user control the stimulus level in your hearing aid changes Sprinkler stimulus control is configured b...

Page 13: ...he control toward the back of your head My hearing aid is configured with the following control Press and Release Tinnitus Stimulus Control Press and Hold Tinnitus Stimulus Control Introduction Fall Alert can be used to notify others should you fall or experience a non fall related event This feature can be configured to send an SMS text message to predefined contacts Fall Alert can be configured ...

Page 14: ...pp on your smartphone Each of your contacts will receive an SMS text message prompting them to confirm participation in your Fall Alert system Auto Alert Sensitivity You can adjust your Auto Alert Sensitivity in the Thrive app Increasing the sensitivity may increase the likelihood of detecting a fall Decreasing the sensitivity may help reduce the probability of false alerts WARNING Decreasing the ...

Page 15: ...e a connection to the internet via a cellular network or WiFi Pairing Your Hearing Aid with an iOS Device To adjust your hearing aid with your iOS device you must pair the two together so they can communicate Please follow the instructions to pair your iOS device and your hearing aid 1 Ensure Bluetooth setting is enabled on your iOS device Within the Settings menu go to Bluetooth and toggle to On ...

Page 16: ...ting in the hearing aid You can select from any memories shown in the list to change the hearing aid to that memory setting Mobile Phone Use Your hearing aid is designed to work with a smartphone When the hearing aid is paired and powered on incoming phone calls will route automatically to your hearing aid When your hearing aid is not powered on incoming calls route only to your smartphone iOS all...

Page 17: ... transmit television audio directly to your hearing aids Ability to transmit remote microphone audio directly to your hearing aids Consult with your hearing professional to determine which accessories may be best for you Hearing Aid Care Keep your hearing aid clean at all times Heat moisture and foreign substances can result in poor performance Clean daily over a soft cloth to prevent damage from ...

Page 18: ...ids to clean the charging posts Keep lid closed as much as possible to avoid dust and debris build up Store your charger in a clean and dry location such as a dresser or shelf rather than the bathroom or kitchen Hear Clear Receiver Wax Guards The hearing aid integrates disposable Hear Clear earwax protection The innovative wax guards prevent earwax accumulation in the hearing aid receiver When you...

Page 19: ...on your hearing aid does not operate properly do NOT attempt to fix it yourself Not only are you likely to violate any applicable warranties or insurance you could easily cause further damage Should your hearing aid fail or perform poorly check the guide on the next page for possible solutions If problems continue contact your hearing professional for advice and assistance Many common problems may...

Page 20: ...D indicator when hearing aids are inserted onto the charging posts Dead battery Connect the microUSB to your charger and plug it into the wall The on board battery LEDs will turn on for a few seconds to indicate connection to the power source If they do not contact your hearing professional Incorrect orientation Reposition your hearing aids on the post with the faceplate facing down on the chargin...

Page 21: ... take practice time and patience for your brain to adapt to the new sounds that your hearing aid provides Hearing is only part of how we share thoughts ideas and feelings Reading lips facial expressions and gestures can help the learning process and add to what amplification alone may miss Please review the following simple communication tips For You Move closer to and look at the speaker Sit face...

Page 22: ...dical devices or wear implantable medical devices such as defibrillators or pacemakers and are concerned that your hearing aids might cause interference with your medical device please contact your physician or the manufacturer of your medical device for information about the risk of disturbance Your hearing aids should not be worn during an MRI procedure or in a hyperbaric chamber Your hearing ai...

Page 23: ...g Administration FDA regulations WARNING TO HEARING AID DISPENSERS A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician preferably an ear specialist before dispensing a hearing aid if the hearing aid dispenser determines through inquiry actual observation or review of any other available information concerning the prospective user that ...

Page 24: ...ilitation since hearing loss may cause problems in language development and the educational and social growth of a child An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss For Hearing Professionals INDICATIONS FOR USE The Multiflex Tinnitus Technology is a tool to generate sounds to be used in a Tinnitus Management P...

Page 25: ...gned to minimize these concerns However should you experience or notice any of the above conditions or any dizziness nausea headaches or heart palpitations you should immediately discontinue use of the device and seek a consultation with a medical audiology or other hearing professional As with any device misuse of the tinnitus therapy device could present some potentially harmful effects Care sho...

Page 26: ...erference caused by unauthorized modifications to this equipment Such modifications could void the user s authority to operate the equipment Hereby Starkey Hearing Technologies declares that the Custom hearing aid is in compliance with the essential requirements and other relevant provisions of Directive 2014 53 EU A copy of the Declaration of Conformity can be obtained from the addresses on the f...

Page 27: ...arks of Apple Inc registered in the U S and other countries The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SI Inc and any use of such marks by Starkey is under license iOS is a trademark or registered trademark of Cisco in the U S and other countries and is used under license Android is a trademark of Google LLC ...