Starkey SurfLink Operation Manual Download

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Operation

Streaming Bluetooth Landline Phone Calls

SurfLink Mobile can be paired to a Bluetooth landline

phone or Bluetooth landline phone adaptor supporting

the Bluetooth Headset profile (HSP), and audio from

Bluetooth landline phone calls can be streamed to the

hearing devices using SurfLink Mobile.

An incoming call is received by the paired Bluetooth
landline phone:

1. When SurfLink Mobile is On and an incoming call

is received by the paired Bluetooth landline phone

or landline phone with a Bluetooth adaptor, the

Headset Incoming Call screen will appear on the

SurfLink Mobile touch screen display.

Incoming Call

Phone Call Screen

Pressed

Remote Tab

Incoming Call

Caller Name

XXXXXXXXXX

Headset Incoming Call

Incoming Call

device_D

Connect

Incoming Call Waitng

Incoming Call

Caller Name

XXXXXXXXXX

Remote

Phone

Remote

Phone

Just Talk

SurfLink Mic

Just Talk

SurfLink Mic

Just Talk

SurfLink Mic

Labels On

HSP Incoming

Phone Call Screens

Phone Call Screen

Remote

Phone

Just Talk

Mute

Remote

Phone

Mute

Just Talk

Headset Phone Call Screen

Remote

Headset

Just Talk

Mute

Disconnect

Remote

Headset

Mute

Just Talk

Disconnect

Unmute

Mute

Unmute

Mute

Phone Call Screen

Remote

Phone

Just Talk

Mute

Swap Call

Phone Call Screen

Remote Screen

Remote

Phone

Just Talk

Mute

Swap Call

Connect

Disconnect

Headset Remote Tab

Phone

Remote

Phone

Remote

Home

Mute

Memory

Left

Binaural

Right

Disconnect

Phone

Remote

Home

Mute

Memory

Left

Binaural

Right

Favorite

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Incoming Call Waitng

Incoming Call

Caller Name

XXXXXXXXXX

Phone Call Waiting Screen

Remote

Phone

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Disconnect

Connect

Disconnect

Connect

100%

2. Answer the call via the SurfLink Mobile device by

pressing the

Connect button

Incoming Call

Phone Call Screen

Pressed

Remote Tab

Incoming Call

Caller Name

XXXXXXXXXX

Headset Incoming Call

Incoming Call

device_D

Connect

Incoming Call Waitng

Incoming Call

Caller Name

XXXXXXXXXX

Remote

Phone

Remote

Phone

Just Talk

SurfLink Mic

Just Talk

SurfLink Mic

Just Talk

SurfLink Mic

Labels On

HSP Incoming

Phone Call Screens

Phone Call Screen

Remote

Phone

Just Talk

Mute

Remote

Phone

Mute

Just Talk

Headset Phone Call Screen

Remote

Headset

Just Talk

Mute

Disconnect

Remote

Headset

Mute

Just Talk

Disconnect

Unmute

Mute

Unmute

Mute

Phone Call Screen

Remote

Phone

Just Talk

Mute

Swap Call

Phone Call Screen

Remote Screen

Remote

Phone

Just Talk

Mute

Swap Call

Connect

Disconnect

Headset Remote Tab

Phone

Remote

Phone

Remote

Home

Mute

Memory

Left

Binaural

Right

Disconnect

Phone

Remote

Home

Mute

Memory

Left

Binaural

Right

Favorite

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Incoming Call Waitng

Incoming Call

Caller Name

XXXXXXXXXX

Phone Call Waiting Screen

Remote

Phone

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Disconnect

Connect

Disconnect

Connect

100%

. The phone call

audio will be streamed to the hearing devices via

SurfLink Mobile.

All manuals and user guides at all-guides.com

Summary of Contents for SurfLink

Page 1: ...O p e r at i o n s M a n u a l All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 2: ...2 All manuals and user guides at all guides com ...

Page 3: ...0 Accessories 10 Getting Started Setup 14 Syncing Hearing Devices with SurfLink Mobile 14 Pairing Cell Phone with SurfLink Mobile 16 Operation 20 Adjusting Your Hearing Devices 20 Streaming Cell Phone Calls 22 Streaming Audio 26 Streaming Bluetooth Landline Phone Calls 30 Settings 34 Bluetooth 35 Hearing Devices 42 Tools 44 Required Information 50 FCC Information 52 All manuals and user guides at ...

Page 4: ... ways As a cell phone streaming device As an audio streaming device from Bluetooth devices Wired input connected via the micro USB port SurfLink Mobile directional or omnidirectional microphones As a remote control to make hearing device settings adjustments All manuals and user guides at all guides com ...

Page 5: ... overcome listening challenges resulting from distance from a sound source background noise or reverberation by sending the sound source directly to the listener Directional A microphone designed to receive sound from a particular direction in front of the microphone and to reduce the level of sounds from other directions Directional microphones are useful for listening to a single speaker in the ...

Page 6: ...le Overview SurfLink Mobile Overview 1 On Off Button 2 Volume Up Down Buttons 3 Touch Screen 4 Micro USB Port 5 Built In Microphone Ports 1 5 2 3 4 All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 7: ...80 60 40 20 Fully Charged Charging 80 Charging 60 Charging 40 Charging 20 80 100 60 40 20 80 100 60 40 20 10 20 Battery Status 80 charged 100 80 60 40 20 Fully Charged Charging 80 Charging 60 Charging 40 Charging 20 80 100 60 40 20 80 100 60 40 20 10 20 Battery Status 60 charged 100 80 60 40 20 Fully Charged Charging 80 Charging 60 Charging 40 Charging 20 80 100 60 40 20 80 100 60 40 20 10 20 Batt...

Page 8: ...aptor although it may take longer than charging via a wall outlet To ensure that charging is occurring verify that the lightning bolt charging indicator appears in the device taskbar Fully Charged Low Battery Warning Screen Charging 80 Charging 60 Charging 40 Charging 20 80 100 60 40 20 80 100 60 40 20 10 y Status 20 OK Charging time from fully depleted to full charge is approximately 3 hours but ...

Page 9: ... battery life during use SurfLink Mobile will automatically enter Sleep Mode to conserve power when no Touch Screen input is received for one minute To wake the screen press and release the On Off button then press the push to unlock button on the screen To turn SurfLink Mobile Off press and hold the On Off button until the Touch Screen displays the Powering Down message and the device turns off V...

Page 10: ...k Mobile incorporates both a Directional microphone and Omnidirectional microphone for use in streaming audio as an assistive listening device The Directional microphone is intended to focus primarily on a single speaker whereas the Omnidirectional microphone can be used to pick up multiple speakers in a quiet environment Selection of the microphones for streaming is done from the Streaming screen...

Page 11: ... accessories allow the SurfLink Mobile device to be worn for hands free use The base clip attaches directly to SurfLink Mobile and accepts either of the interchangeable attachments for wearing the device on the belt belt clip attachment or around the neck lanyard attachment Base Clip Front Back Belt Clip Attachment Lanyard Attachment All manuals and user guides at all guides com a l l g u i d e s ...

Page 12: ...igure 4 of the base clip to unlock and slide the attachment out of position toward the center of the base clip Figure 5 where it can be removed Figure 6 Insert the desired attachment into the center position of the base clip Figure 7 and slide into position at one end of the base clip to lock the attachment into place Figure 8 The Wired Line In Cable allows SurfLink Mobile to be connected to any a...

Page 13: ... adaptor to SurfLink Mobile Figure 9 and connect the 3 5 mm jack to the headphone jack of the audio device See page 27 for instructions on streaming audio to the hearing devices via SurfLink Mobile All manuals and user guides at all guides com ...

Page 14: ...Streaming iPod Start Streamin iPod Start Streaming iPod Start Focus Surround Wired Mobile Phone Start iPod Normal Settings Tools Hearing Devices Bluetooth Tools Screen Languag Brightne Settings Tools Hearing Devices Bluetooth Tools Screen Languag Brightne Bluetooth Brightne Settings Tools Screen 2 On the Settings screen select Hearing Devices elect devices to sync 0123456789 9876543210 lay Tone Sy...

Page 15: ... Syncing Select devices to sync 0123456789 9876543210 Play Tone Sync Syncing Hearing Dev Synced Hearing Devices 0123456789 9876543210 Sync New Hearing device syncing is complete Okay Syncing ring Dev earing Devices 23456789 76543210 ew Un sync 0123456789 from device Un Sync Yes Cancel Hearing Dev Synced Hearing Devices 0123456789 Sync New Devices Screens Settings Tools Hearing Devices Bluetooth 5 ...

Page 16: ...he hearing instrument 6 Your wireless hearing devices and SurfLink Mobile device will now work together as a wireless system Pairing Cell Phone with SurfLink Mobile To stream calls from a cell phone using SurfLink Mobile you must first pair the cell phone with SurfLink Mobile 1 Navigate to the Settings screen using the navigation arrows at the bottom of the touch screen display All manuals and use...

Page 17: ... Streaming Input Play Streaming Input Play Settings Tools Hearing Devices Bluetooth Bluetooth Devices Pairing Mode Settings Tools Hearing Devices Bluetooth Bluetooth Devices Pairing Mode Phone Cell Phon device_B Settings Tools Hearing Devices Bluetooth Bluetooth Devices Pairing Mode 2 On the Settings screen select the Bluetooth button Settings Tools Hearing Devices ttings ools g Devices etooth Blu...

Page 18: ...der New Label Devices device_B device_A device_C Bluetooth Devices Pairing Mode Un pair Yes C Un pair device_B from devic 5 Confirm the Bluetooth pairing from the cell phone If you are unsure of how to get your cell phone to recognize Bluetooth devices consult the manufacturer of your phone 6 Once the pairing process is complete the Bluetooth Pairing Confirmation screen will display on SurfLink Mo...

Page 19: ... unsuccessful error device_B device_A device_C device_B Okay Cancel device_B Change List Order New Label device_B device_A device_C evices iring Mode Yes Cancel Un pair device_B from device h Screens 8 Once the graphic icon has been selected the Bluetooth Devices screen will appear and will show the newly paired cell phone in the list of available paired Bluetooth devices Note The pairing procedur...

Page 20: ...2 second AFTER each button press Remote Home Favorite Mute Memory Left Binaural Right Left Left Binaural Binaural Right Right Memory Mute Favorite Home Memory Mute Favorite Home 2 From the Remote screen you can make the following hearing device adjustments Left Binaural Right Control use these buttons to specify whether remote control adjustments will be made to a single hearing device or both hea...

Page 21: ...Remote Labels On Remote Remote Remote Remote Remote Remote Remote Volume Graphic Pressed State Graphic appears WHITE DURING each button press Volume Graphic Released State Graphic appears BLUE for 1 2 second AFTER each button press Remote Home Favorite Mute Memory Left Binaural Right Left Left Binaural Binaural Right Right Memory Mute Favorite Home Memory Mute Favorite Home Labels On Remote Home F...

Page 22: ... to answer the call via SurfLink Mobile answering on the phone will use the phone speaker and microphone by default 3 To Decline the call either press the Do Not Answer button Headset Incoming Call Incoming Call device_D Connect Just Talk SurfLink Mic Just Talk SurfLink Mic Just Talk SurfLink Mic Labels On HSP Incoming Phone Call Screen Remote Phone Just Talk Mute Remote Phone Mute Just Talk Heads...

Page 23: ...nk Mic Just Talk SurfLink Mic Just Talk SurfLink Mic Labels On Phone Call Screen Remote Phone Just Talk Mute Remote Phone Mute Just Talk Unmute Mute Unmute Mute Phone Call Screen Remote Phone Just Talk Mute Swap Call Phone Call Screen Remote Phone Just Talk Mute Swap Call Swap Call Swap Call Do Not Answer Hold Call Answer End Call Answer Incoming Call Waitng Incoming Call 5557654321 Phone Call Wai...

Page 24: ...ooth link between SurfLink Mobile and the cell phone and conduct the call using the cell phone itself Press the Connect button Incoming Call Phone Call Screen Pressed Incoming Call Caller Name XXXXXXXXXX Headset Incoming Call Incoming Call device_D Connect Incoming Call Waitng Incoming Call Caller Name XXXXXXXXXX Remote Phone Remote Phone Labels On HSP Incoming Phone Call Screen Remote Phone Just ...

Page 25: ...d Call Answer Do Not Answer Hold Call Answer End Call Answer Do Not Answer Hold Call Answer End Call Answer to ignore the second call and continue with the active call Press Hold Call Answer Incoming Call Phone Call Screen Pressed Remote Tab Incoming Call Bob Caller 555 765 4321 Incoming Call Waitng Incoming Call Bob Caller 555 765 4321 Remote Phone Remote Phone Phone Remote Labels On Room Off Roo...

Page 26: ...ll Waiting Screen Remote Phone Answer End Call Answer Do Not Answer Hold Call Answer End Call Answer Do Not Answer Hold Call Answer End Call Answer to switch between the two calls by putting the active call on Hold 5 To end the active call press the End Call button Incoming Call Phone Call Scr Incoming Call Caller Name XXXXXXXXXX Headset Incoming Call Incoming Call device_D Connect Incoming Call W...

Page 27: ...eaming Pressed Directional Mic Graphic USB MP3 Player Computer Automobile Other Streaming Volume Graphic Point device toward sound source Streaming Streaming iPod Start Streaming iPod Start Focus Focus Surround Surround Wired Wired Mobile Mobile Phone Phone iPod iPod Start Stop Start Start Streaming iPod Start Stop Stop reen iPod and omnidirectional microphone Surround Streaming Streaming Pressed ...

Page 28: ...ce Streaming Streaming iPod Start Streaming iPod Start Focus Focus Surround Surround Wired Wired Start Stop Start Start Streaming iPod Start Stop Stop n iPod Note When you select the directional microphone Focus Input button Streaming Streaming Pressed Directional Mic Graphic Dir Mic Omni Mic USB Cell Phone Landline MP3 Player Computer Television Stereo Automobile Other Normal Labels On Streaming ...

Page 29: ... streamed audio signal 5 Select Stop to end the audio streaming session onal Mic Graphic Streaming Volume Graphic device toward und source treaming treaming iPod Start Focus Focus rround Surround Wired Wired Mobile Mobile Start Stop Start Start Streaming iPod Start Stop Stop Note The SurfLink Mobile device should be kept within 4 5 meters 12 15 feet of the hearing devices during audio streaming fr...

Page 30: ...XXXXXXXX Phone Call Waiting Screen Remote Phone Do Not Answer Hold Call Answer End Call Answer 100 100 100 100 100 100 2 Answer the call via the SurfLink Mobile device by pressing the Connect button Headset Incoming Call Incoming Call device_D Connect Incoming Call Waitng Just Talk SurfLink Mic Just Talk SurfLink Mic Just Talk SurfLink Mic Labels On HSP Incoming Phone Call Screen Remote Phone Just...

Page 31: ...r Mic Omni Mic USB Normal Labels On Streaming Volume Graphic Point device toward sound source Streaming Streaming iPod Start Focus Focus Surround Surround Wired Wired Mobile Mobile Start Stop St St Streaming Screen 100 100 100 100 100 A Bluetooth landline phone call is in progress 1 When an outgoing call is connected to SurfLink Mobile from the paired Bluetooth landline phone or an incoming call i...

Page 32: ...coming Headset Phone Call Screen Remote Headset Mute Disconnect Headset Mute Disconne Unmute Mute Unmute Mute Disconnect Disconnect can be used to pick up your voice for transmission to the person on the other end of the phone call Toggle the Voice Pickup button to select the desired option Note When using the SurfLink Mobile microphone the SurfLink Mobile device should be worn within 12 inches of...

Page 33: ... Call Answer End Call Answer Disconnect Connect Disconnect Connect is used to stop the stream from the Bluetooth landline phone to the hearing devices via SurfLink Mobile If the landline phone handset is still active turn it off or replace the phone receiver to end the call Note The SurfLink Mobile device should be kept within 1 2 meters 3 6 feet of the hearing devices during landline phone call s...

Page 34: ...elevision Stereo Automobile Other Normal Labels On Streami Streaming Input Play Input Input Input Input Input Input Input Input Labels On Streaming Input Play Streami Input Play Normal Settings Tools Hearing Devices Bluetooth Tools Screens Languag Brightnes Settings Tools Hearing Devices Bluetooth Tools Screens Languag Brightnes Settings Tools Hearing Devices Bluetooth Tools Screens Languag Bright...

Page 35: ...earing Devices ttings ools g Devices etooth Bluetooth essed essed ling List abel abel abel 2 To turn the Bluetooth antenna On select the Bluetooth On button ttings Tools ng Devices etooth Bluetooth Devices Pairing Mode New Device Choose Device Label device_C has been paired successfully Label Phone MP3 Player Cell Phone New Device Retry Canc Bluetooth pairing was unsuccessfu error ngs Bluetooth Sc...

Page 36: ...button Bluetooth Devices Pairing Mode The Bluetooth antenna should be Off if You do not wish to stream audio from your paired cell phone or Bluetooth device You wish to conserve SurfLink Mobile battery life You are traveling on an airplane or are in an area in which wireless signals are not permitted All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 37: ... you want to pair the SurfLink Mobile is turned On and is within 10 meters 30 feet of the SurfLink Mobile device Put the Bluetooth device into pairing mode 3 On SurfLink Mobile press the Pairing Mode button in the center of the screen This button will remain active for the duration of the Bluetooth pairing process Bluetooth Devices Pairing Mode All manuals and user guides at all guides com ...

Page 38: ...device_B Okay Cancel device_B Change List Order device_B device_A Pairing Mode Un pair device_B from device ooth Screens device_B device_B Change List Order New Label Devices device_B device_A device_C Bluetooth Devices Pairing Mode Bluetooth Devices Pairing Mode New Device Choose Device Label device_C has been paired successfully Label Phone MP3 Player Cell Phone New Device Retry Cancel Bluetooth...

Page 39: ...ew the list of paired Bluetooth devices Bluetooth Devices Pairing Mode 3 Select the device you want to manage to navigate to the screen for that device device_B device_B Change List Order New Label Devices device_B device_A device_C device_B All manuals and user guides at all guides com ...

Page 40: ...y connected to SurfLink Mobile the Bluetooth connection symbol es device_B device_B Change List Order New Label Devices device_B device_A device_C Bluetooth Devices Pairing Mode normal pressed generic button dis normal pressed disabled Computer Phone Television MP3 Player MP3 Player Computer Television Phone Cell Phone Cell Phone es device_B device_B Handsfree Media Change List Order New Label Dev...

Page 41: ...hen the devices are connected using the Bluetooth Headset Profile HSP device_B device_B Change List Order New Label Devices device_B device_A device_C normal pressed generic button disabled disabled normal pressed disabled MP3 Player Computer Television Phone Cell Phone ew Device e Device Label been paired uccessfully Label Phone MP3 Player Cell Phone New Device Retry Cancel was unsuccessful error...

Page 42: ... To Delete a synced hearing device select the device serial number then press the trash can button Settings Tools aring Devices Bluetooth Hearing Dev No devices are synced at this time Sync New Hearing Dev No devices are synced at this time New Cancel Open and close the battery door of the hearing device s you wish to Sync Devices will be automatically detected and displayed Syncing Select devices...

Page 43: ... device serial numbers and press the Sync button to complete the syncing process Select devices to sync 5678901234 4321098765 Play Tone Sync Syncing 6 The wireless hearing devices and SurfLink Mobile will now work together as a wireless system All manuals and user guides at all guides com ...

Page 44: ... Tools Screens Language Brightness Brightness Okay Cancel Brightness Tools Screens Language Brightness Language English Bulgarian Danish Language Yes Cancel Set language to English or Normal Pressed tings ools g Devices tooth Tools Screens Language Brightness Normal Pressed tings ools g Devices tooth Tools Screens Language Brightness Brightness Okay Cancel Brightness tings ools g Devices tooth Too...

Page 45: ...Ring On Off Just Talk Mode 100 100 100 100 100 100 100 100 100 100 3 Select OK to accept the new language selection 4 Select Cancel to reject the change and continue with the previous language selection Screens Device Options 1 Select either the Remote or Streaming screen as the Default screen when the SurfLink Mobile device is powered On Normal Pressed Brightness OK Cancel Brightness Language Eng...

Page 46: ...s About Screens Device Options Phone Options Remote Options About Device Options Phone Options Remote Options Screens Default Screen Remote Streaming Button Labels On Off Hide Show Streaming Screen Screens Stream Phone Ring On Off Hide Show Just Talk Mode Screens Select style of Remote Advanced Intermediate Basic Firmware version 1 Select Stream Phone Ring to be On or Off SurfLink Mobile defaults ...

Page 47: ...s Screens Select style of Remote Advanced Intermediate Basic Choose Advanced Intermediate or Basic functions for the Remote screen by selecting the appropriate button SurfLink Mobile comes set with Advanced as the default Basic Remote Screen Intermediate Advanced Pressed Remote Remote Remote Remote Basic Remote Screen Intermediate Advanced Pressed Remote Remote Remote Remote Basic Remote Screen In...

Page 48: ...ens About Screens Device Options Phone Options Remote Options About Screens Intermediate Basic Firmware version Serial number 100 100 The About screen provides device information All manuals and user guides at all guides com ...

Page 49: ...49 Settings All manuals and user guides at all guides com ...

Page 50: ...al recycling personnel Please include this manual with your device when disposing of your SurfLink Mobile device For Disposal Recycling Personnel Only This product contains a lithium Ion Polymer battery To remove this battery Remove the two screws on the back of the device Slide the bottom plate up slightly to separate the top from the bottom Unplug the battery and tape the connector end to preven...

Page 51: ...cturer of your medical device for information about the risk of disturbance SurfLink Mobile should not be used during an MRI procedure Use on Aircrafts SurfLink Mobile should not be used on aircrafts unless specifically permitted by the flight personnel International Use SurfLink Mobile is approved to operate at a radio frequency that is specific to your country or region and might not be approved...

Page 52: ...cations could void the user s authority to operate the equipment Note FCC Cet appareil est conforme avec la partie15 des règles de la FCC et du RSS 210 L utilisation est assujettie à deux conditions 1 Cet appareil ne doit pas causer d interférence nuisible et 2 ce dispositif doit accepter l interférence reçue incluant l interférence qui pourrait causer des opérations indésirables pour l appareil N...

Page 53: ...tive 1999 5 EC A copy of the Declaration of Conformity can be obtained from the addresses below Paradigm Inc 6600 Washington Ave South Eden Prairie MN 55344 USA Paradigm Inc European Headquarters Wm F Austin House Bramhall Technology Park Pepper Road Hazel Grove Stockport SK7 5BX United Kingdom All manuals and user guides at all guides com ...

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