Safety Information | 17
16 | Troubleshooting
SYMPTOM
POSSIBLE CAUSES SOLUTIONS
I expect to
hear audio
streaming,
but my
LED is solid
green.
Audio cable may be
connected to “audio
IN” on electronic
audio source.
Ensure the cable is plugged
into “audio OUT” jack on
the electronic audio source.
No incoming audio
signal is available.
Turn on the electronic audio
source.
Electronic audio
source output is not
correct format.
Set the digital output on
your electronic audio source
to PCM or Dolby Audio.
LED is solid
red.
Possible error
condition.
Remove power adapter
from jack A, wait 5 seconds
and reinsert power adapter.
Streamed
audio is not
synchronized
with the
television
picture.
Many new
televisions (such as
HDTVs) take a long
time to process the
video signal, so
they may delay the
audio to maintain
synchronization.
• Try using another audio
output jack (which
may require a different
type of cable) on your
television.
• Try using another
electronic audio source.
For example, if currently
using cable box, try
the audio OUT on a
television or vice-versa.
• Some electronic
audio sources (such
as televisions or A/V
receivers) have a built-in
option to adjust the
timing sequence of
audio and video.
Safety Information
Intended Use
Starkey Hearing Technologies TV is an accessory to a wireless air conduction
hearing aid. It is intended as a wireless transmitter of sound from a television or
other electronic audio source directly to an air conduction hearing aid.
The TV device is designed to comply with the most stringent Standards of
International Electromagnetic Compatibility. However, it is still possible that you
may experience interference caused by power line disturbances, electromagnetic
fields from other medical devices, radio signals and electrostatic discharges.
The TV device is designed to be cleaned with a damp cloth moistened with
soapy water.
If you use other medical devices or wear implantable medical devices such
as defibrillators or pacemakers and are concerned that your TV device might
cause interference with your medical device, please contact your physician or the
manufacturer of your medical device for information about the risk of disturbance.
The TV device should be stored within the temperature and humidity ranges of
-40˚C (-40˚F) to +60˚C (140˚F) and 10%-95% relative humidity.
The TV device is designed to operate indoors in the range of temperatures from
10˚C (50˚F) to 40˚C (104˚F).
We are required by regulations to provide the following warnings:
WARNING:
Use of the TV device directly next to other electronic equipment
should be avoided because it could result in improper performance. If such use
is necessary, note as to whether your hearing aids and the other equipment are
operating normally.
WARNING:
Use of accessories, components or replacement parts other than
those provided by the manufacturer of your TV device could result in increased
electromagnetic emissions and decreased electromagnetic immunity and could
result in degradation of performance.
WARNING:
If Portable Radio Frequency communications equipment is
used closer than 30 cm (12 inches) from your TV device, degradation of the
performance of your hearing aid could result. If this occurs, move away from the
communications equipment.
