14 | Assembling the Power Adapter
Troubleshooting | 15
SYMPTOM
POSSIBLE CAUSES SOLUTIONS
One (or both)
hearing aids
unexpectedly
drops out
of audio
streaming.
Hearing aids may
be on the edge of
wireless range.
Move closer to the TV
device.
Battery level in
hearing aid can
no longer support
audio streaming.
Replace hearing aid battery
with new one.
The TV device may
not be positioned for
optimal streaming.
Re-orient the TV device
spatially by turning a few
degrees to right or left.
Large object, such
as furniture or a wall,
may be degrading
signal.
For best performance, your
hearing aids should be
within line-of-sight of the
TV device.
LED is solid
blue, but no
streamed
sounds are
heard in the
hearing aids.
Hearing aids are
not within wireless
range.
Move closer to the TV
device.
Audio stream needs
to be manually
started to be heard
in hearing aids.
Manually start the audio
stream via your Thrive
Hearing Control, remote, or
hearing aid user control.
Hearing aids are not
paired with the TV
device.
Refer to
Pairing
section to
associate your hearing aids
with the TV device.
Troubleshooting
Assembling the Power Adapter
Starkey Hearing Technologies TV may include a
variety of plug configurations for use in different
countries. If the power adapter requires assembly:
1. Select the appropriate plug configuration used in
your country.
2. Slide the plug onto the power adapter until it
snaps into place.
3. To remove the plug, press the tab and slide the
plug away from the cable.
2
1
3
