STARPLUS Triad XTS, User Manual

Page 1: ...U S E R G U I D E...

Page 2: ...STARPLUS TriadTM XTS Digital Telephone Systems Station User Guide October 2001 Issue 1 P N 3052 00...

Page 3: ...arranted to be true in all cases XTS STARPLUS and Triad are registered trademarks of VODAVI Technology Inc mlj 2001 Issue Release Date Changes 1 10 01 Initial Release LIFE SUPPORT APPLICATIONS POLICY...

Page 4: ...isplay 8 ACD Supervisor Login Logout 9 ACD UCD Available Unavailable 10 ACD Calls In Queue Status Display 10 UCD Calls In Queue Display 12 UCD Available Unavailable Mode 12 UCD Overflow Station Forwar...

Page 5: ...Call Forward Follow Me 31 Call Park 33 Call Park Personal 33 Call Park Station 34 Call Park System 35 Call Pickup 36 Directed Call Pickup 37 Group Call Pickup 37 Call Transfer 38 Executive Secretary...

Page 6: ...Override 55 Flash 56 Flash Key on Intercom 56 Flexible Button Programming 56 Group Listening 57 Headset Mode 58 Intercom 59 Using an Intercom Button 59 Answering an Intercom Call 60 Intercom Transfer...

Page 7: ...77 Date and Time Entry Messages 78 Scrollable Canned Messages 80 Personal Messages Flexible Button 81 PBX Centrex Codes on a Flex Button 82 Release Button 83 Redial 83 Last Number Redial 83 Save Numb...

Page 8: ...ice Mail Groups 94 Retrieving Voice Messages 95 Voice Mail Transfer with ID Digits 95 Voice Mailbox Button 95 Voice Mail Group Button 96 Voice Mail One Touch Recording 96 Volume Control 97 Worksheets...

Page 9: ...ital Telephone Features VOLUME SPEED HTP CAMP ON CONF MSG FORWARD FLASH TRANS HOLD STA 153 JUL 21 99 12 31 pm 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 ON OFF MUTE 1 2 3 abc def 4 5 6 jkl mno 7 8 9 tuv w...

Page 10: ...rogramming 7 trans Key Used to transfer an outside call from one station to another 8 mute Key Used to activate deactivate MUTE function When activated the party on the other end cannot hear you 9 cam...

Page 11: ...N O T E S...

Page 12: ...th of the feature access codes 2 4 digits In this user guide the 3 digit default codes have been used to describe the following XTS features Consult with your System Administrator if you have question...

Page 13: ...627 3 Dial the account code 4 Dial 9 or CO Access code Dial tone sounds 5 Dial the desired number To enter an Account Code during a call 1 Depress the hookswitch momentarily Call is placed on executiv...

Page 14: ...tone is presented 3 Access outside CO line or dial LCR code and dial desired number SINGLE LINE TELEPHONE To enter an Account Code before a call 1 Lift handset 2 Dial 627 3 Dial account code 4 Dial 9...

Page 15: ...580 550 565 FFF FFF Call Factor to enter the factor average call duration The following formula is used to calculate the average call duration Place in Queue Call Factor Number of Agents Logged into G...

Page 16: ...yset Help message takes precedence over other messages and can be cleared by the supervisor by pressing their HELP button At the time the supervisor receives a Help request they can press their HELP f...

Page 17: ...ber where the agent is logged in N Not Equipped D Do not Disturb O Out of service U Unavailable B Busy on a call A Available NOTE If an Agent makes a call while out of service their status is out of s...

Page 18: ...CODE 572 on the dial pad followed by the desired ACD group number 5XX or Press a preprogrammed LOGIN flexible button The Agent enters their unique AGENT ID code 0000 9999 The LOGIN flexible button LE...

Page 19: ...he ON OFF LED extinguishes if the agent started the sequence in the handsfree mode The ACD Agent Login LED only lights for the ACD group that is assigned to that button To log out of an ACD Secondary...

Page 20: ...Login Logout To log in dial LOGIN CODE 576 on the dial pad followed by the desired ACD group number 5XX or Press a preprogrammed LOGIN flexible button Flexible button must have 576 5XX programmed onto...

Page 21: ...a station unavailable Dial 566 on the dial pad or Press the preprogrammed AVAILABLE UNAVAILABLE button You are now blocked from receiving ACD calls ACD Calls In Queue Status Display There are two met...

Page 22: ...e button for the ACD group being monitored will flash at 240 ipm indicating that there are calls in queue 1 Press the preprogrammed flexible button The ACD Calls In Queue Status display shows the foll...

Page 23: ...the oldest call has been in queue The agent automatically receives the calls in queue display whenever there is a call in queue 2 Hang up the handset or press ON OFF button to terminate display UCD A...

Page 24: ...to call forward to another station 1 Lift handset or press ON OFF 2 Press FWD or dial 640 3 Dial desired code 6 All Calls 8 Busy 7 No Answer 9 Busy No Answer 4 Dial the 3 or 4 digit destination numbe...

Page 25: ...e controlled by the type of flexible button assigned on the telephone The preprogrammed button type 654 0 Ring Mode 654 1 Spkr Mode defines the operation mode An incoming CO call rings at a station an...

Page 26: ...et returns to idle or To talk to party leaving the message press MUTE key Station is still in CONF and caller can hear VM and you or To pick up call press the flexible button When call is picked up vo...

Page 27: ...1 call is logged press the 911 ALERT flexible button to advance to view each call in the log After all calls are reviewed 911 ALERT flexible button lights solid red All 911 calls are logged on the Att...

Page 28: ...contains the number where calls are to forward A confirmation tone sounds To cancel off net forwarding 1 Dial 603 on the dial pad or Press preprogrammed CO OFF NET FORWARD button 2 Dial the CO group a...

Page 29: ...own in the following Up to 24 alphanumeric characters may be entered represents 48 digits Characters display as they are entered Attendant must go idle after programming a message before another messa...

Page 30: ...ectory List Programming The Attendant can program up to 200 names in the directory list When the directory list is accessed by any display telephone user the system displays the name associated with a...

Page 31: ...bers that would overlap or A 4 digit station speed bin number 9020 9999 nnn Programmed Name blank if none The following procedure is used to enter edit and erase names in the Directory List for statio...

Page 32: ...t entry or Hang up to end programming To clear an entry 1 Select desired entry 2 Press TRANS 3 Press FLASH 4 Press SPEED Confirmation tone sounds and entry is erased The following procedure is used to...

Page 33: ...ss HOLD then use 6 or to scroll to next entry or Hang up to end programming The following procedure is used to associate names to a system speed dial bin only 1 Enter desired 3 digit Directory List nu...

Page 34: ...e A confirmation tone sounds and the CO Line button s LED flashes To reactivate the CO Line s Repeat Steps 1 3 to disable this feature Attendant Override When Attendant Override is enabled Attendant s...

Page 35: ...ystem Storing System Speed numbers must be entered by the first programmed Attendant If an Attendant is not specified enter at Station 100 1 Press SPEED once then press the desired outside line key or...

Page 36: ...he preprogrammed UNAVAILABLE flexible button or Dials the Attendant Unavailable code 607 on the dial pad the following results occur The LED on the flexible button lights solid if programmed Recalls a...

Page 37: ...Music 1 Dial 632 or press preprogrammed BGM flexible button The LCD displays 2 Enter desired channel on the keypad Confirmation tone sounds Music is now audible through the speaker 3 Press Volume Bar...

Page 38: ...station is busy when signaled an automatic MSG will be placed at your phone Only one Call Back request can be left at a station the second request will leave a message wait callback request SINGLE LIN...

Page 39: ...ng followed by the station number to cover A confirmation tone sounds Once the button is assigned on the station and a call rings in 1 The coverage station receives audible and or visual indications f...

Page 40: ...nswered Non network system or in same Node Network system with call passed across a switch XXXXXXXXX Name of calling party YYYYYY Specific CO Line type being used e g PRI 23 HH MM SS Amount of time on...

Page 41: ...8 Busy 7 No Answer 9 Busy No Answer 4 Press DSS button of desired station or Dial the desired extension number where to forward calls including ACD or UCD Voice Mail Hunt Group pilot numbers and Spee...

Page 42: ...ing 4 Replace handset or press ON OFF button To remove Off Net Call Forwarding 1 Lift handset or press ON OFF button 2 Press the FWD button or dial either 640 or 662 A confirmation tone sounds and the...

Page 43: ...ollow Me Call Forwarding 1 Lift the handset or press ON OFF button 2 Dial the Follow Me Forward code 642 on the dial pad 3 Dial the station number of the station that forwarding is to be cancelled 4 D...

Page 44: ...firmation tone sounds 5 secs later dial tone Call Park Call Park Personal Each digital telephone in the system can place a call into a personal park location and then later retrieve that call from the...

Page 45: ...d in personal park 3 Dial desired number for second call 4 Depress the hookswitch momentarily Intercom dial tone sounds 5 Dial 438 The first call is returned and the second call is placed into persona...

Page 46: ...ance or an available Loop button Parked calls have their own recall timer that recalls the originating station and if still unanswered the Attendant s An outside line may also be placed into a station...

Page 47: ...ookswitch The caller is put on Exclusive Hold 2 Dial parking location 430 to 437 A confirmation tone sounds 3 If busy depress and release hookswitch twice dial another park location then hang up To re...

Page 48: ...tone depending on the intercom selector switch setting 2 Press the preprogrammed PICKUP button to answer the call SINGLE LINE TELEPHONE To use Directed Call Pickup 1 Lift the handset 2 Dial 1 3 Dial...

Page 49: ...n the system The transfer can be either screened announced or unscreened to either an idle or busy station an ACD UCD Group or a Hunt Group Executive Secretary Transfer If you are designated the Execu...

Page 50: ...al 660 A Flash command is presented to the PBX or Centrex CO Line stutter tone sounds 3 Dial desired telephone number 4 Replace handset to complete transfer Screened Transfer To conduct the transfer w...

Page 51: ...ss TRANS twice and dial the station number 3 When station answers hang up to complete transfer Unanswered CO Call Transfer While idle or on an internal external call and an incoming or transferred CO...

Page 52: ...dial a unique access code to view the entries scroll through the entries and dial a desired entry back The table displays the number and the station that answered the call This table may be accessed f...

Page 53: ...dial 635 The functions are Caller ID Name Number This feature allows you to program a flexible button 653 to view both the number and name on the LCD when receiving a Caller ID CO call When the featur...

Page 54: ...e Monitor Message Wait Indication Camp On or Call Back Request at that station rather than forwarding to another destination 1 Dial 5 followed by the desired station extension 2 Press the appropriate...

Page 55: ...e desired busy station then press the CAMP ON button The busy party receives a muted ring over the keyset speaker and a visual flashing CAMP ON LED By pressing the CAMP ON button the person called pla...

Page 56: ...our present call the Camp On call will ring through or Place the present call on hold then go on hook the Camp On call will ring through SINGLE LINE TELEPHONE To alert a busy station of your call 1 Br...

Page 57: ...NGLE LINE TELEPHONE To access an outside line 1 Lift the handset 2 Dial access code 9 801 823 88 LLL LLL CO line number 3 Dial telephone number CO Line Queue If you see that a particular outside line...

Page 58: ...outside line access code Receive busy tone 2 Briefly depress and release the hookswitch 3 Dial 621 Confirmation tone sounds Conference Conference Combinations Only stations that have conference enable...

Page 59: ...repeat step 4 6 When last party answers press the CONF button twice All parties are connected To exit a Conference controller only perform ONE of the following 1 Press the ON OFF button to ON press MU...

Page 60: ...an Unsupervised Conference Press the flashing CONF button while on hook all parties are dropped To terminate a party from a Conference while in conference 1 Press line button of party to drop 2 Repla...

Page 61: ...are conferenced 6 Hang up to terminate the conference Dial By Name The system allows station users to dial extension numbers or speed bins by entering the name of a person that has been programmed fo...

Page 62: ...me being dialed the call is placed to the station matching the name The intercom call signals the station according to the H T P button If fewer than 8 digits are dialed the numeric match is dialed af...

Page 63: ...l through the list either forward or backwards Directory Dialing may also be used to transfer a call from one station to another To view the Directory List 1 Dial the Directory List dial code 680 on t...

Page 64: ...s on the LCD press the SPEED button to automatically dial the destination station or outside phone number via speed dial If there are no names in the Directory List beginning with the desired letter a...

Page 65: ...sturb Press the preprogrammed DND button DND button lights steady or dial 631 on the 8 button keyset The DND button can be pressed while the phone is ringing to stop the ringing To remove Do Not Distu...

Page 66: ...gaged in CO Line conversations A change in volume may occur on the CO Line or intercom call after the barge in occurs If you call a busy station 1 Press preprogrammed EXECUTIVE OVERRIDE button 625 Exe...

Page 67: ...ramming To program a flexible button to use feature codes 1 Press SPEED twice 2 Press button to be programmed must be programmed in database as a flexible button 3 Dial desired code refer to the Defau...

Page 68: ...t Group Listening All digital key stations have a built in speakerphone You can use the speaker to monitor a call while using the handset to consult with the outside party This enables other people in...

Page 69: ...HEADSET MODE button LED lights steady To deactivate Headset Mode Dial 634 on the dial pad or Press the preprogrammed HEADSET MODE button LED extinguishes SINGLE LINE TELEPHONE Not applicable While Hea...

Page 70: ...ring and their intercom button LED starts flashing at the incoming CO line rate This indicates an incoming intercom call 2 The called station can place the current CO call on hold by pressing the HOL...

Page 71: ...ED On Tone Mode You hear repeated bursts of intercom tone ringing and HOLD button slow flashes Lift handset or press ON OFF to answer or Position the H T P switch to the H mode to answer Intercom Tran...

Page 72: ...phone or Dial the extension number You hear ringing if the called station is in the T answering mode or three bursts of tone if called station is in the H or P position 2 Lift handset or use the speak...

Page 73: ...ONE To place an intercom call 1 Lift the handset 2 Dial the intercom number You will hear ringing if the called station is in the T answering mode or two bursts of tone if the called station is in the...

Page 74: ...ialing Command The telephone will recognize the ATD and accept digits after the command ATH or ATHX X 0 or 1 Modem On Hook Off Hook Command ATH or ATH0 will force the telephone to go to the on hook st...

Page 75: ...al 1 Press the SPEED button 2 Press The last number dialed over an outside line is automatically redialed The system automatically selects the original line used to place the call and redials the numb...

Page 76: ...ly be queued onto LCR for an available line then hang up To answer an LCR Queue Call Back 1 When telephone is signaled answer the call 2 Desired telephone number is automatically redialed CO Line Queu...

Page 77: ...1 Press SPEED twice 2 Press desired flexible button to be programmed 3 Dial the mailbox feature access code 460 467 voice mail group 1 8 468 remote voice mail group 4 Dial the VMID number Confirmation...

Page 78: ...y unattended or in DND you can leave a message waiting indication 1 Lift handset or press ON OFF button 2 Dial the desired intercom station 3 Press the MSG button A confirmation tone sounds Called par...

Page 79: ...pted dial tone when you lift the handset 1 Lift the handset 2 Dial 663 Station that left message will ring Modem Voice Mail Modem Access You can program Vodavi voice mail systems other than MiniVoice...

Page 80: ...e Pressing the MUTE button while in the speakerphone mode or using the handset disables the microphone but does not affect the speech coming over the speaker or handset Pressing the illuminated MUTE b...

Page 81: ...To create your name 1 Dial 690 on the dial pad 2 Enter the name up to 7 characters by using keys on the dial pad Figure 2 Keypad Map 3 Press SPEED button to complete the programming process To erase y...

Page 82: ...s To erase your name 1 Dial 690 on the dial pad 2 Briefly depress the hookswitch and release to complete the erasing process Night Service To enter Night Service Mode from an idle station Press the pr...

Page 83: ...t be off hook and in the H mode To place an Off hook Voice Over call When an OHVO station calls a busy OHVO station and a busy tone is received the calling OHVO station must Press a preprogrammed OHVO...

Page 84: ...lephones and the calling station must be a digital display telephone The OHVO receiving station may press a preprogrammed Message button to respond to the voice over announcement without being release...

Page 85: ...a Recall When an outside line has remained on hold for an extended period of time you are reminded with a recalling ring If Preferred Line Answer is enabled skip step 1 1 Press OUTSIDE LINE LOOP or P...

Page 86: ...page announcements 1 Lift handset or press ON OFF 2 Dial a three digit paging code or press preprogrammed PAGING flexible button 3 Speak in a normal tone of voice to deliver message Code Zone Code Zo...

Page 87: ...to answer To answer a Meet Me Page 1 Go to the nearest phone 2 Dial 770 or press preprogrammed MEET ME flexible button You will be connected to party that paged you Personalized Messages Pre assigned...

Page 88: ...om Messages Each station can select from ten possible custom messages to display on the LCD of a key telephone calling that station These messages are programmed from the first attendant station for s...

Page 89: ...button 2 Dial a valid message number 18 20 for the desired custom message To cancel a custom message 1 Either dial the Personal Messages code 633 00 dial 662 or press the DND button 2 Replace handset...

Page 90: ...l MM DD 12 Return HH MM xm or MM DD 13 On Trip Until MM DD 14 Meeting Until HH MM xm 15 At Home Until HH MM xm 16 On Break Until HH MM xm 17 At Lunch Until HH MM xm 3 Enter the date time using buttons...

Page 91: ...tton places that message on the station LCD This feature operates when the phone is in the idle mode only This feature cannot be activated if the station is in the Call Forward or DND mode s This feat...

Page 92: ...D button LED extinguishes SINGLE LINE TELEPHONE Not applicable Personal Messages Flexible Button You can program the code 633 onto a flexible button to speed access to select and use messages To progr...

Page 93: ...d message is shown on the LCD press HOLD to activate that message on your station Confirmation tone sounds and DND button LED flashes SINGLE LINE TELEPHONE Not applicable PBX Centrex Codes on a Flex B...

Page 94: ...preprogrammed RELEASE button 641 to terminate intercom call transfer sequence page announcement or CO call Redial Last Number Redial 1 Press SPEED 2 Press pound key The last number dialed over an outs...

Page 95: ...ia a CO line queue indication on the RPT REDIAL flexible button During the Queue Call Back the LCD display indicates this is a Redial Call Back Once line queue is answered the LCD indicates an outgoin...

Page 96: ...programmer using code 691 the button number While Off Hook Preference is enabled you may access internal intercom dial tone as follows 1 Press the preprogrammed ICM button or Dial your intercom numbe...

Page 97: ...CO line or line group to access when going off hook Single line telephones can bypass Off hook Preference by doing a hookflash and then dialing their extension number Ring Tone To select a distinctive...

Page 98: ...nt when the station is tone rung A confirmation tone sounds CO RING TONE FREQUENCY Tone Freq Tone Freq Tone Freq 00 697 770 13 770 1633 26 1209 1336 01 697 852 14 770 0 27 1209 1477 02 697 941 15 852...

Page 99: ...tification code This code is used to upgrade to a new version of software e g upgrade from basic software to ACD software 1 Dial feature code 610 on a display telephone 2 Dial the software identificat...

Page 100: ...elephone numbers can be up to 24 digits including pauses flash commands pulse to tone switchover and no display characters A pause is automatically inserted after a flash There are 3000 speed location...

Page 101: ...to end the speed bin programming To program multiple speed numbers 1 Press the SPEED button twice to conclude programming a number 2 Enter the next speed number bin to program If the station has no l...

Page 102: ...from using station speed dial The first programmed attendant must enter the System Speed numbers 9020 to 9999 If an attendant was not specified system speed numbers are entered at Station 100 Station...

Page 103: ...by unplugging it then plugging it into a new location 2 Dial 636 on the dial pad Then dial the extension number of the station being relocated Once this is done all station attributes are copied to th...

Page 104: ...MUST be digital telephones The receiving station MUST also be programmed to allow OHVO calls While receiving a Camp On or OHVO call The called party may press a preprogrammed Text Message button with...

Page 105: ...is in admin programming When the system is in Day or Night mode and an outside line rings at another station and you wish to answer it Dial 5 on the dial pad The connected outside line can be transfer...

Page 106: ...the password for your mailbox Voice Mail Transfer with ID Digits While on a call and the distant end wishes to leave a Voice Message for a VM user 1 At the initiating station press TRANS 2 Dial Voice...

Page 107: ...tion in the station user s mailbox Code 649 VVV where VVV 440 447 for desired VM group While on an internal or external call 1 Station user presses the preprogrammed VM RECORD button The LED flutters...

Page 108: ...uishes and the normal LCD call information displays ELECTRONIC TELEPHONE Not applicable SINGLE LINE TELEPHONE Not applicable Volume Control DIGITAL AND ELECTRONIC TELEPHONES The volume control on the...

Page 109: ...eakerphone volume The rear wheel controls tone ringing volume While using these function features Digital and Electronic Key Telephones display the following messages Listening to Background Music Usi...

Page 110: ...for low volume and OFF to turn the ringer off Two line models have a volume switch for each line Certain models do not have an OFF option Speakerphone models have a sliding volume switch to adjust sp...

Page 111: ...the B mode for residential applications For single line telephones that are not equipped with a volume control slider switch or to increase the volume greater than that allowed by the slider switch u...

Page 112: ...al Bin Programming Worksheet 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 BIN 9000 BIN 9010 BIN 9001 BIN 9011 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015...

Page 113: ...oup 1 16 550 565 ACD Help reqs btn 574 ACD Member Status 573 ACD Overflow Avail Unavail 578 ACD Login Primary 572 UUU UUUU ACD Login Secondary 582 UUU UUUU ACD Logout Primary 571 ACD Logout Secondary...

Page 114: ...nd Date 692 date time Attnd Unavailable 607 Attnd Voice Mail Alarm Clear 656 Background Music Ch 3 MPB3 632 0 1 2 or 3 Call Back 622 Call Coverage Non Ring reqs btn 647 XXX Call Coverage Ringing reqs...

Page 115: ...dle Direct Access 88 LLL CO Line Grp Access Code grp 0 23 800 823 CO Line Grp Access Code all grps 824 CO Line Queue 621 CO Line Queue Cancel 626 Conference 8 btn reqs btn 624 Dial By Name 66 Admin 77...

Page 116: ...qs btn 629 Name in Display 690 Night Service reqs btn 604 Off Hook Voice Over reqs btn 628 Page All Call 700 Page Ext Zone All 1 2 3 MPB2 760 762 763 MPB2 Page Internal Zones 1 8 All 701 709 Page Meet...

Page 117: ...umber 611 Station Relocate 636 XXX Stop Trace 658 UCD Group group 1 8 550 557 Unanswered CO Call Transfer 639 Universal Day Night Answer 5 Admin 774 VM Group group 1 8 440 447 VM Msg Cancel VM Port on...

Page 118: ...e Group Access Code of group to be forwarded 801 823 COGroup1 23 824 All CO Groups RR Ring Tone Number 00 36 UUU ACD Group 1 16 550 565 UUUU ACD Supervisor Agent ID Code 0000 9999 V Volume Control Lev...

Page 119: ...N O T E S...

Page 120: ...wer 8 Busy 9 Busy No Answer 3 Dial station number where calls are to be forwarded Confirmation tone sounds 4 Replace handset or press ON OFF button ESTABLISHING A CONFERENCE Only stations that have Co...

Page 121: ...mes 3 Scroll through the Directory List to select a name as follows Press to scroll up to next entry or Press to scroll down to previous entry 4 Press the SPEED button at the desired name to automatic...

Page 122: ...VOLUME Control Bar Used to adjust level of tones background music ringing receiver volume and display contrast PAGE MENU 1 ABC 2 TUV 8 PRS 7 MNO 6 JKL 5 GHI 4 DEF 3 WXY 9 0 ON OFF HOLD t VOLUME s MIC...

Page 123: ...To access group 6 16 press the PG DOWN W key Hunt select the desired Hunt group 1 5 To access groups 6 8 press the PG DOWN W key Press Then select PAGE INTERNAL the desired Page Zone ALL Call or Zones...

Page 124: ...2001 Vodavi Technology Inc VODAVI is a registered trademark of Vodavi Technology Inc www vodavi com P N 3052 00...