Instruction Manual
56
Troubleshooting
Forgotten master password.
You can reset the master password using the serial interface on the unit. Use the
‘S’ command, and type a new password. The old password is not required for this
procedure.
Remote mouse and local mouse don’t line up.
Use the Mouse resync command in the main menu or press the Resync button on the Bribar.
If the mouse pointers still don’t line up, verify that mouse acceleration has been disabled.
NOTE: The Windows login screen does not accept the “mouse acceleration”
configuration, and always has the mouse accelerated regardless of your configuration.
Therefore, on this screen it is best to avoid using the mouse.
After resync, the mouse pointers are still not aligned.
Use the video adjust menu to position your video image exactly where it should be.
Normally a slight video positioning error is perceived as a mouse sync issue. A video
positioning error is visible as a black line along the top or bottom (and right or left)
edges of the remote screen. Remember to save your position changes!
Cannot login via SSH
Remember to use either admin or a username created in the system as the user name
you give your SSH client.
If you see a warning about identity of host cannot be verified, and a question about
saving the host’s fingerprint, this is normal for the first time you connect to any
machine running SSH. You should answer yes so that your SSH client saves the public
key of this host and doesn’t re-issue this warning.
Certificate warning shown when connecting via HTTPS.
It is normal for a warning dialog to be shown when connecting via HTTPS. The SSL
certificate SV1115IPEXT uses is created when the unit is first produced. It does not
contain the correct hostname (subject name) because you can change the hostname
as required. Also, it is not signed by a recognized certificate authority (CA) but is signed
by our own signing authority.
Don’t set LAN and WAN to the same IP Address.
This type of installation will not work. If you want to use both ports in redundant
mode, enable the Ethernet bridging option and plug both into the same network. The
WAN IP address is not used in that configuration.
