23
Troubleshooting Checks Action
9
Was the test strip exposing to open air for a long
period of time?
Repeat the control test with properly stored strips.
9
Was the test strip bottle capped tightly?
This will humidify strips inside. Replace the test
strips.
9
Did the code number on the meter display match
the code number on the test strip?
If they do not match, Call Consumer Services
Toll-Free:
1-866-203-2761
(Eastern Time, Mon-Fri
9:00AM~5:00PM)
9
Was the meter functioning well?
You can use the check strip to verify the meter’s
functions.
9
Is the control solution expired or contaminated?
Replace with new control solution to check the
performance of SMBG system
.
9
Were test strips and control solutions stored in
cool, dry places?
Repeat the control test with properly stored strips
or control solutions.
9
Did you follow the testing steps properly?
Read Chapter 2 "Control Solution Testing" and test
again. Stop using the meter if you continue to
obtain the inaccurate results. Call Consumer
Services Toll-Free:
1-866-203-2761
(Eastern Time,
Mon-Fri 9:00AM~5:00PM)
