50
APPENDIX-7 : TERMS AND CONDITIONS OF THE WARRANTY
Statcon Energiaa Pvt. Ltd. (henceforth SEPL, the company, manufacturer, Statcon Energiaa Pvt. Ltd.)
warrants to the end-purchaser, provided the purchaser is able to provide valid and legal invoice receipt as
well as warranty card duly signed by the dealer/ manufacturer. If any defect(s) should be found in SEPL’s
manufactured PCUs within the warranty period, SEPL’s only obligation is to repair or replace, at its sole
discretion, any part shown to be defective, with a new part or equivalent at no cost to the owner for parts or
labour. Such defective parts, which have been replaced, shall become the property of SEPL. The owner/end-
customer is responsible for any repair or replacement that are not covered under this warranty. Products
once sold will not be replaced or bought back.
The product warranty period will be preferred as per sales agreement with terms and conditions, the
regular warranty period for the products is 27 months from the date of dispatch from manufacturer or 24
months from date of purchase, whichever is earlier, unless mentioned differently by SEPL in th signed
Warranty Card (not applicable for spares or consumables). Consumables items in the products like string
fuses, SPD, MOV, switches, plugs, timer, door locks, sockets etc. are excluded from warranty will be
replaced on a company-defined chargeable basis. Warranty on items such as contactors, relays
switchgears and circuit breakers are covered for one year only. The warranty will be valid only if the product
is used within its manufacturer-advised specification, as stated in product manual supplied along with the
product. The warranty for the replaced components will lapse along with that of the main instrument. SEPL
reserves the right to make changes in design and specification without notice and without obligation to
install changes in unit previously supplied. Repairs are performed at site for ratings
≥
3 kVA. For ratings
below 3 kVA, units will be replaced at our nearest available service centre.
Warranty for spares order will be separate. the warranty will automatically terminate upon the expiry of the
warranty period, even in case of the product not being in use in the specified period. The purchaser shall
intimate any change of address to the concerned authorised Service Centre and the warranty will be
applicable only after the inspection of the unit and clearance of the product condition by authorised Service
Centre personnel. Only authorised representative/ dealers of the company, across India, can provide free
service under the terms of warranty, if found otherwise, the warranty will stand null and void. For a warranty
claim to be valid, the warranty card of the respective product bearing the date of manufacturing/ purchase
must be fully legible and the end customer invoice, must be available. SEPL’ HBD, ECO HBD, ESS, SEOG MPPT
series of PCUs are used with battery only, and SEPL shall, in no way, be responsible for cases like battery
failure, poor battery back-up, poor solar generation, or an increase in electricity bills. Also SEPL will not be
responsible for the poor quality of site-workmanship (installer-workmanship), plant electical wiring, load-
segregation, lightning/ surge protection devices on the site (essential elements for solar site), proper
earthing and earth arrangement and fluctuation and/ or voltage surge on the Grid/ Mains side.
The company will not held liable in any condition for any loss, injury or damage caused to life or property, or
death and disability caused to any form of life for any reason whatsoever. In any situation whatsoever, any
claims arising out of this will not exceed the basic cost of the said Inverter/PCU as per SEPL’s invoice for the
said serial number. In case of sale of non-manufactured items (as part of combo billing or other-wise).
SEPL’s liability is only limited to the extent of forwarding any warranty-related issues to the respective
manufacturer of the product, who will be directly giving service and will be liable. for this, the original
warranty card of the respective item’s manufacturer will be supplied. The company expressly denies the
right of any person to incur or assure, on behalf of it, within the warranty period, a product exhibits a defect
which compromises its functioning (a warranty claim), the company will at its discretion, either repair the
product at the premises, or replace its part(s) (if deemed necessary by the manufacturer) with a used or
new one, of equivalent type and age.
Purely aesthetic defects which have not effect on product functionality or operability are not covered under
the warranty. This includes sound, weight, lack of wheels, display brightness level, buzzer, and so on. If SEPL
decides that a defective product is to be repaired at the end-customer’s premises, it will arrange for the
repair on a mutually decided date with the end-customer and/or Installer.
The company then sends an authorised service engineer to the customer’s premises at the arrange date and
time. SEPL reserves the right to decide as to whether the out of warranty repair work should be carried out
at the company’s service centre, at site or any other place. the freight incurred fo to end for dispatch of the
defective material will have to be borne by the customer, and the transit risk for the material will rest with
the purchaser. The warranty is valid only for end-customer residing in India and within a 100km radius of the
