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distributor purchased from, unless a written letter or email by the manufacturer is provided for longer
distances. Selling in war-prone areas, hill-terrain regions without informing the manufacturer will lead to
lack of servicing from the manufacturer.
Place not covered under warranty - Andaman & Nicobar Island, Kerala, Leh, Tamil Nadu, Andhra, Tripura,
Mizoram, or any other place not accessible by Indian Railways or Govt. buses. Claims, if any, to this warranty
shall be made only before courts having jurisdiction in Gautam Buddha Nagar, Uttar Pradesh.
The warranty will not apply if the original enclosure is found opened or tampered with, Warranty in case of
defect caused by household pets, rats, cockroaches or other animals or insects in invalid. The warranty will
be invalidated if defects arise, in company’s assessment. due to accident, abuse, misuse, neglect, improper
transport, improper installation (if not undertaken by the company or its representative), fire, flood, water
seepage, other acts of God (force majeure), natural calamities and any other un-authorised repairs done.
Such repair expenses will have not be borne by the purchaser, Services given for the same will be paid
services. It is mandatory that said PCU is stored/kept under use a dust-free and covered area with free
airflow available. It is not designed for use in open under the sun, unless very specifically deigned manual.
Intimation installation so as to avoid installation-authorisation and for claiming this warranty.
Warranty of your PCU shall become null and avoid in the following cases:
Force majeure (for example: storm damage, lightning, fire, thunderstorm, flood, Covid-19 related
lockdowns, earthquakes etc.
Incorrect use or operation/ installation and commissioning (for example: loose connection of AC and DC
wires, unclean panels, fluctuating or low voltage from grid, overload at customer end, improper string
connection, angle of panels, low gravity of batteries, improper maintenance of batteries etc.)
Failure to comply with the operating, installation and /or maintenance manual.
Heavy soiling with dirt or dust, or water/ moisture inlet into the product.
Transportation damage, where transport has not been done by the manufacturer.
Changes to the product or repair attempts without prior approval/ authorisation from SEPL.
Failure to comply with the applicable safety regulations.
The PCU is not concerned properly and/or is used incorrectly.
The content (e.g., the date of purchase, credential etc.) of the warranty card and invoice are found to be
tampered with.
The serial number on the barcode is not same as on the PCU.
Thank you for choosing Statcon Energiaa
APPENDIX-8 SERVICING AND CUSTOMER CARE
In the unlikely event that you encounter any technical issues with one of our products, please contact our
servicing customer support in one of the following ways:
1. Email us at servicing@energiaa.in
2. Call us at 1800-891-3319 (toll free)
3. Message us on Energiaa Care WhatsApp: +91-9821396421
4. Scan the QR Code below and directly message us on WhatsApp:
5. Visit us at www.energiaa.in for updated servicing contact details and to know more about our product
range.
