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TROUBLESHOOTING
If you are having problems with your appliance, please use our troubleshooting guide below. If you
are unable to resolve the issue using this guide please ring our Customer Service Department on
0844 848 5861. Please have the model code and purchase information available.
Problem
Possible Cause
Solution
Appliance does not
work
Temperature regulation knob is
set to ‘0’
Set the knob to another number to
switch on the appliance
Mains plug is not plugged in or
is loose
Insert mains plug correctly
Fuse has blown or is defective Check fuse, replace if necessary
Socket is defective
Mains malfunctions are to be corrected
by an electrician
The food is too warm
Temperature is not properly
adjusted
Refer to the Temperature Setting section
Door was open for an
extended period
Open the door only as long as necessary
A large quantity of warm food
was placed in the appliance in
the last 24 hours
Turn the temperature regulation to a
colder setting temporarily
The appliance is near a heat
source
Please refer to the Installation section
Appliance cools too
much
Temperature is set too cold
Turn the temperature regulation knob to
a warmer setting temporarily
Unusual noises
Appliance is not level
Re-adjust the feet
The appliance is touching the
wall or other objects
Move the appliance slightly
A component, e.g. a pipe, on
the rear of the appliance is
touching another part of the
appliance or the wall
If necessary, carefully bend the
component out of the way
Water on the floor
Water drain hole is blocked
Clean the drain hole with a cleaner
DISPOSAL
The European Directive 2012/19/EU on Waste Electrical and Electronic Equipment
(WEEE), requires that old household electrical appliances must not be disposed of in
normal unsorted municipal waste.
Old appliances must be collected separately in order to optimise the recovery and
recycling of the materials they contain and reduce the impact on human health and the
environment.
The crossed out “wheeled bin” symbol on the product reminds you of your obligation,
that when you dispose of the appliance it must be separately collected. Consumers
should contact their local authority or retailer for information concerning the correct
disposal of their old appliance.
