15
TROUBLESHOOTING
If you are having problems with your appliance, please use our
troubleshooting guide below. If you are unable to resolve the issue using
this guide please ring our Customer Service Department on 0844 848 5861.
Please have the model code and purchase information available.
Appliance does
not work
Temperature control dial is
set to “OFF”.
Mains plug is not plugged in
or is loose
Insert mains plug.
Fuse has blown or is defective
Check fuse, replace if necessary.
Socket is defective
Mains malfunctions are to be
corrected by an electrician.
Temperature is not properly
adjusted.
Door was open for an extended
period.
Open the door only as long as
necessary.
A large quantity of warm food
was placed in the appliance
within the last 24 hours.
Turn the temperature regulation
to a colder setting temporarily.
The appliance is near a heat
source.
Please look in the installation
location section.
Temperature is set too cold.
Turn the temperature regulation
knob to a warmer setting
temporarily.
Appliance is not level.
Re-adjust the feet.
The appliance is touching the
wall or other objects.
Move the appliance slightly.
Water drain hole is blocked.
See the Cleaning and care section.
It’s normal. Heat exchange parts
are in the sides.
Use gloves to touch sides.
A component, e.g. a pipe, on the rear
of the appliance is touching another
part of the appliance or the wall.
If necessary, carefully bend the
component out of the way.
Set the dial at other number to
switch on the appliance.
Fault
Possible cause
Solution
The food is too
warm.
Please look in the initial
Temperature setting section.
Appliance cools
too much
Unusual noises
Water on the floor
Side panels are
hot.
