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In the STAYER IBERICA GROUP S.A. (from now on
“STAYER”), strict control processes are conducted to
comply with the security and quality required.
To understand the application area of this text, we
differentiate the following users:
- Users or consumers, as private individuals whose
acts are not related to their main comercial, business
activity or their main profession or trade. Legal persons
and entities without legal personality which act with
non-profit means in an unrelated comercial or corporate
enviroment.
- Professionals, whom obtain comercial, business or
working profits by using any STAYER product.
STAYER offers a guarantee for all of its power tools,
garden tools and welding tools, subject to the following
conditions:
1- STAYER offers a 36 month guarantee against
manufacturing defects or consistency issues, bearing in
mind that any issue must be easily visible or provable,
as the product will be tested at our labs to verify said
issues. If the product has been subjected to industrial or
professional use, said guarantee will cover exclusively
12 months since the first buyer aquired the product.
2- The following cases are exempt from the guarantee:
a. Any kind of defect or malfunctioning caused by
not applying the safety and maintenance instructions
given in the User’s guide.
b. Any damage caused by using other brand’s
accessories, incompatible accessories with the tool
model or faulty accessories.
c. Any manipulation, modification or repair
conducted by staff unrelated to STAYER or its
associated Technical Support Services.
d. Products with minimal deviations from the features
that do not impact on the tool’s optimal performance
and its value.
e. Products which have been connected to a
different voltage tenssion grid than the one stated
on the tool’s features, causing an electrical failure.
f. Products or components which have suffered
wear due to the normal use of the tool, being
said components consumables, accessories or
components subject to wear that must be replaced
by the owner.
g. Products that show any kind of misuse or
application which deviates from its original intended
uses, listed in the Users guide.
h. Products that show lack of correct maintenance
from the owner. The owner is responsible for the
tool’s maintenance in order to preserve its service
life.
i. Accessories and tool consumables, as their
intended use has a limited service life that includes
wear.
3- In order to claim the guarantee rights, the tool
owner must first fill the repair order either digitally or
physically, and process it with the tool’s vendor or the
Authorized Technical Support Services before shipping
the tool. A copy of the purchase receipt or invoice must
be attached to the form where the purchase date can
clearly be seen. Shipping costs are not included if the
product is delivered to the vendor or the Technical
Support Services without processing the repair form
first.
4- If the Authorized Technical Support or STAYER is
unable to locate the defect or issue, STAYER will not
assume the shipping costs, nor the costs derived from
testing the tool to locate the issue.
5- Guarantee transfer is completely forbidden, the
guarantee does not cover second-hand products.
6- During the guarantee application due to manufacturing
defects or consistency issues, the product will remain
under STAYER’s custody in its facilities or its Authorized
Technical Support Services. During this period of time
the tool’s owner is not entitled to receive a substitution
tool in place of the product that is being repaired.
7- In order to correct the manufacturing defects or
consistency issues contemplated in the guarantee
terms, STAYER will only repair or substitute all the
necessary components free of charge in order for
the tool to perform according to the quality and safety
standards. STAYER withholds the right to substitute the
product for a similar one in cases where reparations
would not be possible.
You can find this information in other languages at:
https://www.stayer.en/
WARRANTY GENERAL CONDITIONS
