stayer TD355B, Operating Instructions Manual

In  STAYER  IBERICA  S.A.  (from  now  on  “STAYER”), 

strict control processes are conducted to comply with the 

security and quality required.
To understand the application area of this text, we 

differentiate the following users:

  -  Users or consumers, as private individuals whose 

acts are not related to their main comercial, business 

activity or their main profession or trade. Legal persons 

and entities without legal personality which act with 

non-profit means in an unrelated comercial or corporate 

enviroment.
  -  Professionals, whom obtain comercial, business or 

working profits by using any STAYER product.
STAYER  offers  a  guarantee  for  all  of  its  power  tools, 

garden tools and welding tools, subject to the following 

conditions:

1- STAYER  offers  a  36  month  guarantee  against 

manufacturing defects or consistency issues, bearing in 

mind that any issue must be easily visible or provable, 

as the product will be tested at our labs to verify said 

issues. If the product has been subjected to industrial or 

professional use, said guarantee will cover exclusively 

12 months since the first buyer aquired the product.

2- The following cases are exempt from the guarantee:

a.  Any kind of defect or malfunctioning caused by 

not applying the safety and maintenance instructions 

given in the User’s guide.
b. Any damage caused by using other brand’s 

accessories, incompatible accessories with the tool 

model or faulty accessories.

c. Any  manipulation,  modification  or  repair 

conducted  by  staff  unrelated  to  STAYER  or  its 

associated Technical Support Services.

d. Products with minimal deviations from the features 

that do not impact on the tool’s optimal performance 

and its value.
e. Products which have been connected to a 

different voltage tenssion grid than the one stated 

on the tool’s features, causing an electrical failure.

f.  Products  or  components  which  have  suffered 

wear due to the normal use of the tool, being 

said components consumables, accessories or 

components subject to wear that must be replaced 

by the owner.
g. Products that show any kind of misuse or 

application which deviates from its original intended 

uses, listed in the Users guide.
h. Products that show lack of correct maintenance 

from the owner. The owner is responsible for the 

tool’s maintenance in order to preserve its service 

life.
i. Accessories and tool consumables, as their 

intended use has a limited service life that includes 

wear.

3- In order to claim the guarantee rights, the tool 

owner  must  first  fill  the  repair  order  either  digitally  or 

physically, and process it with the tool’s vendor or the 

Authorized Technical Support Services before shipping 

the tool. A copy of the purchase receipt or invoice must 

be attached to the form where the purchase date can 

clearly be seen. Shipping costs are not included if the 

product is delivered to the vendor or the Technical 

Support  Services  without  processing  the  repair  form 

first.

4- If  the Authorized  Technical  Support  or  STAYER  is 

unable to locate the defect or issue, STAYER will not 

assume the shipping costs, nor the costs derived from 

testing the tool to locate the issue.

5- Guarantee transfer is completely forbidden, the 

guarantee does not cover second-hand products.

6-  During the guarantee application due to manufacturing 

defects or consistency issues, the product will remain 

under STAYER’s custody in its facilities or its Authorized 

Technical Support Services. During this period of time 

the tool’s owner is not entitled to receive a substitution 

tool in place of the product that is being repaired.

7- In order to correct the manufacturing defects or 

consistency issues contemplated in the guarantee 

terms,  STAYER  will  only  repair  or  substitute  all  the 

necessary components free of charge in order for 

the tool to perform according to the quality and safety 

standards. STAYER withholds the right to substitute the 

product for a similar one in cases where reparations 

would not be possible.

You can find this information in other languages at:

https://www.stayer.en/

WARRANTY GENERAL CONDITIONS