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roubLeshootIng
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ustomer
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14
Top Innovations
CUSTOMER SUPPORT
For problems with your
Fabric Steamer
, please refer to the troubleshooting guide located above.
Additional inquiries should be directed to our customer support services through our Web site,
www.SteamFast.com
, on the
Contact Us
Web page.
If you do not have internet access, you may also contact our Customer Service Department by
telephone, at
(800) 711-6617
or
(816) 584-9700
, ext.
130
or
131
.
NOTE: In order for our Customer Service representatives to help you as quickly and
efficiently as possible, please have the following information ready before calling:
• Purchase information (where and when you purchased this product)
• Copy of purchase receipt / proof of purchase
• Product serial number
PROBLEM
Unit fails to steam. Lighted
On/Off Switch
DOES NOT
illuminate when set to “ON”
position.
Unit fails to steam. Lighted
On/Off Switch
DOES
illuminate
when set to “ON” position.
Steam output is weak or
intermittent.
Excessive gurgling in Hose and
Steam Nozzle / water drips from
Steam Nozzle.
POSSIBLE CAUSE
Unit is not plugged in.
No water in unit.
Mineral build-up in unit.
Mineral build-up in unit.
Condensation build-up inside Hose.
Household circuit breaker / ground
fault interrupter has tripped or
blown a fuse.
Unit is damaged or otherwise in
need of repair.
Unit is damaged or otherwise in
need of repair.
SOLUTION
Plug power cord into electrical
outlet.
Refer to
Filling With Water
procedure on Page 10.
Refer to
Mineral Build-Up
procedure on Page 13.
Refer to
Mineral Build-Up
procedure on Page 13.
Some gurgling is a natural effect
of the steaming process. For
excessive gurgling or dripping
water, point Steam Nozzle towards
ground shake thoroughly to
remove excess water droplets.
Reset circuit breaker / ground fault
interrupter, or replace fuse. If you
need assistance, contact a licensed
electrician.
Immediately cease usage and
unplug. Contact Customer Support
for further assistance (see below).
Immediately cease usage and
unplug. Contact Customer Support
for further assistance (see below).
