W
arranty
I
nformatIon
30-DAY MONEY BACK POLICY
If any item purchased directly from Top Innovations does not meet your expectations, it may be returned within 30
days of the date of purchase for either a replacement or full refund of the purchase price less any shipping charges.
In some circumstances, an additional restocking fee will apply.
ONE YEAR LIMITED WARRANTY
(If outside USA, additional shipping charges may apply)
Top Innovations warrants this product to be free from defects in material and workmanship for a period of one
(1) year from the date of purchase. This warranty does not cover damage caused by misuse, negligence, use by
improper current or voltage, commercial use, use contrary to operating instructions or disassembly, repair or
alteration by any person other than Top Innovations Warranty Service Department.
Top Innovations will repair or replace at its option. This warranty gives you specific legal rights and may have
other rights, which may vary from state to state.
Should there be any missing or defective parts or accessories, please contact Customer Support. In most cases, it is
not necessary to return the entire unit. We can ship most replacement parts directly to your home.
Upon expiration of your one (1) year limited warranty, you will be advised of the cost of repair before any servicing
is done. For non-warranty service, please enclose a check for the amount required. Or, you may pay by money
order, Visa, MasterCard, AmEx or Discover credit card.
You must have a Return Authorization Number before
returning unit.
If you need to request warranty service, or have any questions about coverage under this warranty, please visit the
Warranty Service Request page on our Web site,
www.SteamFast.com
. You may also e-mail
customerservice@topinnovations.com
, or phone (800) 711-6617 or (816) 584-9700, ext 130 or 131.
Please have your product serial number ready before contacting Warranty Service Department. The serial number
is located on the back or bottom of your unit.
Performance of any obligation of this Warranty, or 30-Day Money Back Policy, may be obtained by:
1. Call (800) 711-6617 or e-mail
customerservice@topinnovations.com
for a Return Authorization Number before
returning your unit. Failure to obtain a Return Authorization Number will cause a delay in service.
2. Include a copy of purchase receipt.
3. Box the item securely, in its original packaging if available. Include original packing materials and accessories
unless advised otherwise by a Customer Service agent.
4. Include your name, address, telephone number, and Return Authorization Number on outside of return package.
Send unit postage/freight-prepaid (Top Innovations does not accept “collect” or COD returns) to:
Top Innovations
Warranty Service Department
6655 Troost Ave.
Kansas City, MO 64131
Call Top Innovations, Customer Service at (800) 711-6617 or (816) 584-9700 if you have any questions about the
procedures described above.
Before returning any product for any reason, you MUST call or e-mail Top Innovations
Warranty Service at (800) 711-6617 or
customerservice@topinnovations.com
to obtain a
Return Authorization Number.
Top Innovations
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