ENGLISH
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9
CONSUMER SERVICES
For problems with your Compact Fabric Steamer, please refer to the troubleshooting guide
located above. Additional inquiries should be directed to our consumer support services
through our Web site,
steamfast.com
.
If you do not have internet access, you may also contact our Consumer Service Department by
telephone, at
1-800-711-6617
.
NOTE: In order for our Consumer Service representatives to help you as quickly and
efficiently as possible, please have the following information ready before calling:
• Purchase information (where and when you purchased this product)
• Copy of purchase receipt / proof of purchase
• Product serial number (located near electrical specification label on bottom of unit)
• Date code (4-digit number located on electrical specification label on bottom of unit)
For information regarding your 1 Year Limited Warranty, refer to Page 11 of this manual.
Troubleshooting
PROBLEM
POSSIBLE CAUSE
SOLUTION
Unit fails to heat up.
Unit is not plugged in.
Plug power cord into electrical outlet.
Household circuit breaker / ground
fault interrupter has tripped or
blown a fuse.
Reset circuit breaker / ground fault inter-
rupter, or replace fuse. For
assistance, contact a licensed electrician.
Unit is damaged or in need
of repair.
Immediately cease usage and unplug. Con-
tact Consumer Service for
assistance (see Page 10 for details).
No water in Boiler.
Refer to
Filling Boiler With Water
proce-
dure on Page 6 to refill Boiler.
Steam output is weak or intermit-
tent.
Water level in Boiler is running low. Refer to
Filling Boiler With Water
proce-
dure on Page 6 to refill Boiler.
Mineral build-up in unit.
Refer to
Mineral Build-up
section on Page 8
for cleaning procedure.
Unit is spewing water.
Water tank is overfilled.
Do not fill past max line.
Mineral build-up in tank.
Refer to
Mineral Build-up
section on Page 8
for cleaning procedure.
