Steelcase
80
Warranty
Warranty
WHAT IS COVERED
Steelcase Inc. warrants to the original consumer or other end-user purchaser that
this product is free from defects in material and workmanship under the following
terms:
1.
The stylus and ēno receiver are warranted for a period of two years from the
date of purchase.
2.
The porcelain enameled steel writing surface is warranted in the Americas
against wear in normal use for the lifetime of the building in which the product
is originally installed. In EMEA, the porcelain enameled steel writing surface is
warranted for eight years (based on local customs.)
3.
The finished whiteboard (which includes the frame, mounting components,
substrate and fasteners) is warranted to be free from defects in material and
workmanship for a period of 12 years in the Americas, and eight years in
EMEA, from the date of purchase.
During the warranty period, and upon proof of purchase, the product will be repaired
or replaced (with the same or similar model) at Steelcase's option, without charge
for either parts or repair labor. Shipping costs will apply. Please keep your original
sales receipt or delivery invoice for proof of purchase. Without proof of the purchase
date, your warranty will be defined as beginning on the date of manufacture, which
is recorded by serial number at the factory. This warranty applies only to the first
end-user purchaser and only when the product is used in a country for which it is
labeled for sale. Some factory-reconditioned parts may be used in the assembly of
this product.
WHAT IS NOT COVERED
1.
Any product that is sold or used outside of North America and Europe unless
the product was specifically labeled for sale in that country.
2.
Any product on which the serial number has been defaced, modified, or
removed.
3.
Damage, deterioration, or malfunction resulting from, but not limited to:
•
Accident, misuse, abuse, neglect, fire, water, lightning or other acts of
nature, unauthorized product modification, or failure to follow instructions
supplied with the product.
•
Use of unintended writing implements such as (but not limited to) ball point
pens, pencils, fountain pens, or non-dry-erase markers.
•
Use of non-approved cleaning materials or solvents.
•
Repair or attempted repair by anyone not authorized by Steelcase.
•
Any damage incurred in shipping.
