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TABLE OF CONTENTS

THE 360° COMFORT EXPERIENCE 

3

COMPATIBILITY 

4

WHAT’S IN THE BOX AND TOOLS REQUIRED 

4

WARNING 

5

BEFORE YOU START 

6

Make the most of your MAESTRO 

6

Where to install your MAESTRO controller 

 thermostat 

7

Read this guide and watch the installation video 

7

Four steps to managing the comfort of your home  

8

1

 Install your MAESTRO controller 

 thermostat 

8

2

 Install your MAESTRO thermostats 

8

3

 Install the MAESTRO app and create your MAESTRO account  

9

4

 Build your MAESTRO network 

9

INSTALLING THE MAESTRO CONTROLLER 

 THERMOSTAT 

10

1

 Cut off power supply 

10

2

 Remove existing thermostat 

11

3

 Secure the MAESTRO controller 

 thermostat mounting plate  

12

4

 Connect the wires 

13

5

 Secure the controller 

 thermostat on the mounting plate 

14

6

 Turn power back on 

15

7

 Set-up basic options on first start 

16

ENJOY THE FULL 360° COMFORT EXPERIENCE 

17

Home screen 

17

USING THE CONTROLLER 

 THERMOSTAT 

18

Controlling your MAESTRO system with the MAESTRO app 

18

Connecting the controller

 

 

thermostat to your wi-fi network  

and registering it in the MAESTRO app 

18

Obtaining the registration code for the controller

 

 

thermostat 

19

Creating your home’s MAESTRO network 

20

Connecting a thermostat to the controller

 

 

thermostat 

20

With the MAESTRO app 

20

Without the MAESTRO app 

21

Changing statuses or activities 

22

Description of statuses 

22

Examples of status and activity changes 

23

Selecting a status for your home 

24

Selecting an activity 

24

Managing geofencing 

25

Activating or deactivating geofencing 

26

Deleting mobile devices 

26

Defining the setpoint temperature of the controller 

 thermostat 

27

Temporarily modifying the setpoint temperature  

of a group of thermostats 

28

Temporarily modifying the setpoint temperature of a thermostat 

29

Removing a thermostat from the home 

30

Activating or deactivating open window detection 

31

Activating or deactivating proximity sensor 

31

Locking or unlocking the controller 

 thermostat  screen 

32

Viewing active alerts 

33

Viewing technical information on the controller 

 thermostat 

34

Modifying display options on the controller 

 thermostat 

35

Modifying the display language 

35

Modifying the temperature format display 

35

Configuring the heat mode 

36

Modifying the time format display 

37

Modifying the “screen saver” option 

37

Resetting the controller 

 thermostat 

38

CONTROLLER 

 THERMOSTAT  TROUBLESHOOTING 

39

Common problems 

39

Deactivating the Zigbee network from a controller 

 thermostat 

41

MENU TREE 

42

CONTROLLER 

 THERMOSTAT DEFAULT VALUES 

43

TECHNICAL SPECIFICATIONS 

44

Electrical data 

44

Temperature display 

44

Connectivity 

44

Storage and operating conditions 

44

WARRANTY 

45

Summary of Contents for Maestro SMC402

Page 1: ...1 1 USER GUIDE SMART CONTROLLER THERMOSTAT Model SMC402 INS SMC402 EN 0518...

Page 2: ...er thermostat 20 With the MAESTRO app 20 Without the MAESTRO app 21 Changing statuses or activities 22 Description of statuses 22 Examples of status and activity changes 23 Selecting a status for your...

Page 3: ...djust the temperature of your rooms at the right time ANTICIPATED START MAESTRO takes into account the outside temperature to reach the desired temperature at the perfect time GEOFENCING COMFORT FOLLO...

Page 4: ...not compatible with Systems with inductive loads Central heating systems Systems with resistive loads that are o inferior to 260 W at 208 VAC or 300 W at 240 VAC o superior to 3400 W at 208 VAC or 40...

Page 5: ...e appropriate circuit breaker or fuse You must regularly clean dirt accumulations on the controller thermostat Do NOT use fluid to clean controller thermostat air vents Do NOT install controller therm...

Page 6: ...n function on its own but it offers more options when used with MAESTRO thermos tats and the MAESTRO app By using the complete MAESTRO system you ll benefit from maximum comfort flexibility and energy...

Page 7: ...risk of overheating leave a clearance of at least 30 cm 12 in around the controller thermostat to ensure proper ventilation Also the front of the unit should be completely clear of any obstruction to...

Page 8: ...es as a thermostat for the room in which it is installed 2 INSTALL YOUR MAESTRO THERMOSTATS Now install your MAESTRO thermostats For instructions on how to do this read the thermostat s installation a...

Page 9: ...ontroller thermostat screen to create a home 3 In the MAESTRO app the Connect a thermostat to my MAESTRO system feature will activate and set the controller thermostat in thermostat pairing mode see w...

Page 10: ...al panel Make sure the power is off by checking for example that the heating system remains off even if the setpoint temperature is higher than the ambient temperature mechanical thermostat INSTALLING...

Page 11: ...thermostat with a STELPRO mounting plate 1 Loosen the screw at the base of the thermostat without completely removing it to separate the thermostat from the mounting plate 2 Gently pull the thermostat...

Page 12: ...2 Slide the mounting plate downward and then pull on it to separate it from the controller thermostat 3 Using the mounting screws supplied 2 secure the MAESTRO controller thermostat mounting plate to...

Page 13: ...m 2 or 4 wires Tighten the caps onto the wires to ensure the connection is secure Then place all the wires inside the electrical box NOTE If the electrical wires are aluminum use CO ALR connectors ins...

Page 14: ...ermostat are clean and clear of any obstruction 2 Align the slot on the top of the controller thermostat with the slot on the mounting plate 3 Then secure the controller thermostat to the mounting pla...

Page 15: ...he screen The controller thermostat should turn on If it doesn t read the Controller thermostat troubleshooting section on page 39 Once installed the controller thermostat will prompt you to choose a...

Page 16: ...ANCAIS ENGLISH 7 SET UP BASIC OPTIONS ON FIRST START 4 SETTINGS TO BE SET Language Francais English Temperature format Celsius Fahrenheit Time format 12 hours 24 hours HEATING MODE Baseboard Fan force...

Page 17: ...ies WI FI CONNECTED ACTIVE ALERTS LOCAL TIME HEATING POWER KEYBOARD LOCKED ACCESS SETTINGS ACCESS THERMOSTAT OUTDOOR RELATIVE HUMIDITY OUDOOR TEMPERATURE ACCESS STATUS ACTIVITIES ACCESS GROUPS ROOM TE...

Page 18: ...download the MAESTRO app and create your user account CONNECTING THE CONTROLLER THERMOSTAT TO YOUR WI FI NETWORK AND REGISTERING IT IN THE MAESTRO APP 1 Access SETTINGS WI FI SETUP 2 Tap SCAN NETWORKS...

Page 19: ...Fi network you will need to follow these steps to obtain your registration code For example you may need to obtain the registration code when a MAESTRO system changes owners 1 Access SETTINGS WI FI SE...

Page 20: ...Y MAESTRO SYSTEM The screen ADD A NEW THERMOSTAT on the controller thermostat will display the Zigbee channel being used 2 On the thermostat access menu 1 and select the channel displayed by the contr...

Page 21: ...splayed by the controller thermostat You can also use the auto connect option ON but the connection may take more time 3 On the thermostat tap the button to confirm the selection The icon will blink r...

Page 22: ...reate up to 20 activities e g movie night to adjust the temperature of some groups of thermostats based on your lifestyle The activities can be programmed to start automatically at a given time or on...

Page 23: ...12h 13h 14h 15h 16h 17h 17 C 63 F 20 C 68 F 22 C 72 F Workout 20 C 68 F Relaxation 22 C 72 F 21 C 70 F 21 C 70 F 21 C 70 F PROGRAMMED ACTIVITIES MANUAL SETPOINTS STATUS Example 4 7h 8h 9h 10h 11h 12h...

Page 24: ...ure of all thermostat groups associated with the activity will adjust based on the chosen activity and the controller thermostat will return to the home screen NOTE The home status will automatically...

Page 25: ...r thermostats see Changing statuses or activities on page 22 TIP Deactivate geofencing to maintain your home status at I am home even when your mobile devices are outside the boundary This will ensure...

Page 26: ...ist associated with geofencing The MAESTRO system will then automatically re register all mobile devices that still have the option Use this mobile device activated 1 Access SETTINGS Geofencing 2 Tap...

Page 27: ...ll display to confirm the selection If the controller thermostat needs to activate the heating system to reach the setpoint temperature the icon will indicate the intensity at which the heating system...

Page 28: ...anges or until an activity associated with this group begins The MAESTRO system will support a maximum of 8 groups 1 Access GROUPS 2 Tap the group you want to modify The group s screen will display th...

Page 29: ...re will be applied until the status of the home changes or until an activity associated with this group begins NOTE You can also modify the temperature directly on the thermostat if the keyboard is no...

Page 30: ...e The group screen will display the group s list of thermostats and the defined setpoint temperature for each 3 Tap the thermostat you want to remove 4 In the thermostat screen tap the icon to access...

Page 31: ...ionality is deac tivated simply tap the controller thermostat screen to turn it back on 1 Access SETTINGS OPTIONS PROXIMITY SENSOR 2 Tap Sensor Off or Sensor On The icon will appear to the right of th...

Page 32: ...ll thermostats connected to the control ler thermostat to prevent the setpoint temperature from being modified directly on these units 1 Access SETTINGS OPTIONS LOCK 2 Under THIS THERMOSTAT select Unl...

Page 33: ...ontroller thermostat displays different types of alerts Alerts generally serve to inform you of a system malfunction that needs to be resolved 1 On the home screen tap or access SETTINGS ALERTS The AL...

Page 34: ...ON THE CONTROLLER THERMOSTAT The STELPRO screen displays the following technical information on the controller thermostat NOTE You may need to provide the following information when contacting STELPRO...

Page 35: ...page 31 Activating or deactivating proximity sensor on page 31 and Locking and unlocking the controller thermostat screen on page 32 MODIFYING THE DISPLAY LANGUAGE 1 Access SETTINGS OPTIONS LANGUAGE...

Page 36: ...controller thermostat controls as a thermostat baseboard convector or fan forced heater 1 Access SETTINGS OPTIONS HEAT MODE 2 Tap Baseboard or Fan Forced Heater The icon will appear to the right of th...

Page 37: ...THE SCREEN SAVER OPTION The screen saver option allows you to choose the time of inactivity before the display goes off The times options are 1 5 10 and 30 minutes 1 Access SETTINGS OPTIONS SCREEN SA...

Page 38: ...returns to the home screen ALL SETTINGS WILL BE RESET TO THEIR DEFAULT VALUES AND THE CONNECTION TO THE ZIGBEE AND WI FI NETWORKS WILL BE DELETED THIS ALSO MEANS THAT THE SETPOINT TEMPERATURES GROUPS...

Page 39: ...open window Close the window or deactivate open window detection Overheating equipment The heating system is overheating Inspect your heating system and replace it if malfunctioning This alert also d...

Page 40: ...have entered the correct password The connection may also have failed due to an intermittent Wi Fi network problem Try reconnecting later The iCloud service may also be down In this case the controlle...

Page 41: ...work is deactivated all the thermostats connected to it will disconnect You will need to connect them to the controller thermostat s Zigbee network to control them from the controller thermostat and f...

Page 42: ...keyboard Screen saver Proximity sensor Thermostat Version Zigbee Version Wi Fi Version Produced on yyyy mm dd Control Checksum Add a new thermostat Leave network Scan networks Register device Selected...

Page 43: ...Time format 24 Hours Heat mode Baseboard Open window detection Deactivated Locking Keyboard unlocked Screen saver 1 minute Proximity sensor Activated Geofencing Deactivated Group Only 1 group is defin...

Page 44: ...0 C to 50 C 32 F to 122 F Temperature display increments 0 5 C 1 F Temperature setpoint 5 C to 30 C 41 F to 86 F Temperature setpoint increments 0 5 C 1 F CONNECTIVITY Zigbee IEEE 802 15 4 protocol Wi...

Page 45: ...r the warranty to be valid the unit must have been installed and used according to instructions If the installer or the user modifies the unit he she will be held responsible for any damage resulting...

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