Stelpro SEFECM Series, Installation Manual

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INSSEFECMI0513

sTeLPro Design inC. | saint-bruno-de-montarville | Quebec  | J3V 6L7

This limited warranty is offered by Stelpro Design inc. (“Stelpro”) and applies to the following products made by Stelpro: SEFECM10, SEFECM15, 

SEFECM18, SEFECM20, SEFECM23, SEFECM27, SEFECM30 models. 

please read this limited warranty carefully

. Subject to the terms 

of this warranty, Stelpro warrants its products and their components against defects in workmanship and/or materials for the following periods from the 

date of purchase:

 5 years

. This warranty applies only to the original purchaser; it is non-transferable and cannot be extended.

claim pRoceduRe

If at any time during the warranty period the unit becomes defective, you must cut off the power supply at the main electrical panel and contact 1) your 

installer or distributor, 2) your service center or 3) Stelpro’s customer service department. In all cases, you must have a 

copy of the invoice

 and 

provide the

 information written on the product nameplate

. Stelpro reserves the right to examine or to ask one of its representatives to examine 

the product itself or any part of it before honoring the warranty. Stelpro reserves the right to replace the entire unit, refund its purchase price or repair a 

defective part. Please note that repairs made within the warranty period must be authorized in advance in writing by Stelpro and carried out by persons 

authorized by Stelpro.
Before returning a product to Stelpro, you must have a Stelpro authorization number (RMA). To obtain it, call the customer service department at:  

1-800-363-3414

 (electricians and distributors - French), 

1-800-343-1022

 (electricians and distributors - English), or 

1-866-766-6020 

(consumers). 

The authorization number must be clearly written on the parcel or it will be refused.

coNdiTioNs, exclusioNs aNd disclaimeR of liaBiliTy

This warranty is exclusive and in lieu of all other representations and warranties (except of title), expressed or implied, and Stelpro expressly disclaims 

and excludes any implied warranty of merchantability or implied warranty of fitness for a particular purpose.
Stelpro’s liability with respect to products is limited as provided above. Stelpro shall not be subject to any other obligations or liabilities whatsoever, 

whether based on contract, tort or other theories of law, with respect to goods or services furnished by it, or any undertakings, acts or omissions relating 

thereto. Without limiting the generality of the foregoing, Stelpro expressly disclaims any liability for property or personal injury damages, penalties, 

special  or  punitive  damages,  damages  for  lost  profits,  loss  of  use  of  equipment,  cost  of  capital,  cost  of  substitute  products,  facilities  or  services, 

shutdowns, slowdowns, or for other types of economic loss or for claims of a dealer’s customers or any third party for such damages. Stelpro specifically 

disclaims all consequential, incidental and contingent damages whatsoever.
This warranty does not cover any damages or failures resulting from: 1) a faulty installation or improper storage; 2) an abusive or abnormal use, lack of 

maintenance, improper maintenance (other than that prescribed by Stelpro) or a use other than that for which the unit was designed; 3) a natural disaster 

or an event out of Stelpro’s control, including, but not limited to, hurricanes, tornadoes, earthquakes, terrorist attacks, wars, overvoltage, flooding, water 

damages, etc. This warranty does not cover any accidental or intentional losses or damages, nor does it cover damages caused by negligence of the 

user or owner of the product. Moreover, it does not cover the cost of disconnection, transport, and installation.
The warranty is limited to the repair or the replacement of the unit or the refund of its purchase price, 

at the discretion of stelpro

. Any parts 

replaced or repaired within the warranty period with the written authorization of Stelpro will be warranted for the remainder of the original warranty 

period. This warranty will be considered null and void and Stelpro will have the right to refuse any claims if 

products have been altered

 without the 

written authorization of Stelpro and if the nameplate numbers have been removed or modified. This warranty does not cover scratches, dents, corrosion 

or discoloration caused by excessive heat, chemical cleaning products and abrasive agents. It does not cover any damage that occurred during the 

shipping. 
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages and some of them do not allow limitations on 

how long an implied warranty lasts, so these exclusions or limitations may not apply to you. This warranty gives you specific legal rights and you may 

have other rights which vary from state to state or from province to province.

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