Diamante User Guide
122
© 2012 Stenograph, L.L.C.
Perform Diamante Key Adjustments
If you are getting unwanted characters or are missing characters in steno outlines, perform the following
troubleshooting steps in the order listed:
1. If there are steno strokes you continually misstroke, and that misstroke cannot be defined as
anything else, it is strongly recommended that you define the outline in your dictionary.
2. If you are using Case CATalyst or a CAT system that has a Drag/Drop feature which allows you to
identify keys you tend to drag or drop, you may want to try identify the keys and then test the result.
In Case CATalyst, refer to the
Case CATalyst Help
.
3. Increase or decrease the keyboard tension slightly. See
Adjust Keyboard Tension
on page 24.
4. Increase or decrease the keyboard’s depth of stroke. Setting the shortest depth of stroke in
conjunction with the lightest keyboard tension is vulnerable to stacking or dragging a key or keys.
See
Keyboard Depth and Tension Controls
on page 24.
5. Tilt the Diamante either slightly forward or backward. The tilting mechanism is built into the bottom of
the steno machine and does not require a tilting tripod. See
Tilting the Diamante
on page 32.
6. Perform Keyboard Option adjustments. See
Keyboard Adjustments
on page 70 for specific steps on
performing Keyboard Sensitivity, Split/Stack and Transition Time option changes.
7. Make individual key contact adjustments. Conduct this procedure only after completing all the
previous troubleshooting steps. See
Keyboard Adjustments
on page 70.
Troubleshooting TrueView
File is open on writer. Please close file and try again.
This message displays when attempting to write realtime. Check the following:
1. All the files on the Diamante must be closed when using the TrueView feature,
Import Files from
Writer
. End the open file on the writing machine and try again.
2. Diamante drivers must be installed on your computer. Ensure the device drivers are installed. The
device drivers are located on the Diamante
®
/Wave
™
Utilities and Tutorial CD that came with your
steno machine. See
Install the Diamante USB Drivers
on page 18.
Connection with writer was lost.
TrueView stopped receiving the realtime feed. When writing realtime and the USB cable is
disconnected, TrueView stops receiving the realtime feed. To reestablish the realtime connection:
1. Select
OK
to dismiss the message.
2. Reconnect the USB cable.
3. Write a few strokes and select
Connect Realtime
.
4. If you get the error message, “Cannot connect to writer (259),” dismiss the message. Write a few
strokes and select
Connect Realtime
.
Summary of Contents for Diamante
Page 1: ...Diamante User Guide ...
Page 8: ...Diamante User Guide 8 2012 Stenograph L L C Diamante Features ...
Page 12: ...Diamante User Guide 12 2012 Stenograph L L C ...
Page 102: ...Diamante User Guide 102 2012 Stenograph L L C ...
Page 124: ...Diamante User Guide 124 2012 Stenograph L L C ...
Page 127: ...127 Index 2012 Stenograph L L C Wireless 22 ...
Page 128: ...Index 128 2012 Stenograph L L C ...