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Chapter 4: Troubleshooting
© 2017 Stenograph
Luminex Technical Support
If you encounter a problem you cannot solve
,
a Luminex Support Specialist is available to assist you at:
1.800.323.4247 or 1.630.532.5100, touch 2, then 1.
8:00 a.m. to 6:00 p.m. (CT) Monday through Friday,
Excluding Stenograph Holidays
To assist the Specialist, have the Luminex with you, know your customer number and know your
Luminex serial number. The serial number is located on the bottom of the writing machine. Be prepared
to describe your question or problem in detail.
Wireless Communication
Stenograph provides Bluetooth wireless support when you are using the Luminex Bluetooth Wireless
Communication kit. Other wireless adapters and software may work but are not supported by
Stenograph.
Accessories
Accessory items for your Luminex are available from the Stenograph website. Visit
www.stenograph.com
.
Summary of Contents for LUMINEX
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