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Limitation of liability
STEPCRAFT SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS
OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH
CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER
THEORY OF LIABILITY, EVEN IF STEPCRAFT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. Further, in no event shall the liability of STEPCRAFT exceed the individual price of the product on
which liability is asserted. As STEPCRAFT has no control over usage, setup, final assembly, modification or
misuse, no liability shall be assumed or accepted for any resulting damage or injury. By the act of use, setup or
assembly, the user accepts all resulting liability. If you as the purchaser or user are not prepared to accept the
liability associated with the use of the product, the purchaser is advised to return the product immediately in new
and unused condition to the place of purchase.
Law
These terms are governed by German law (without regard to conflict of law principals).
This warranty gives you specific legal rights additional to other rights you may have. STEPCRAFT reserves the
right to change or modify this warranty at any time without notice.
Warranty services
Questions, assistance, and service
Once assembly, setup or usage of the products has been started, you must contact your local distributor or
STEPCRAFT directly. This will enable STEPCRAFT to better answer your question and help you in the event that
you may need any assistance. For questions or assistance, please visit our website or call us in order to speak to
a product support representative (see contact details 9.1).
Inspection or services
If this product needs to be inspected or serviced and is compliant in the country you live and use the product,
please use the STEPCRAFT online service request submission process found on our website or call
STEPCRAFT. Pack the product securely using a shipping carton. Please note that original boxes may be included
but are not designed to withstand the rigors of shipping without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged parcels, as STEPCRAFT is not responsible for merchandise
until it arrives and is accepted at our facility. When calling STEPCRAFT, you will be asked to provide your
complete name, street address, e-mail address and phone number where you can be reached during business
hours. When sending products to STEPCRAFT, please include your contact details and a list of the items
included as well as a brief summary of the problem. A copy of your original sales receipt must be included for
warranty consideration. Be sure your name and address are written clearly on the outside of the shipping carton.
Warranty requirements
For warranty consideration, you must include your original sales receipt verifying the proof-of-purchase date.
Provide warranty conditions have been met, your product will be serviced or replaced free of charge. Service or
replacement decisions are at the sole discretion of STEPCRAFT.
NON-warranty service
Should your service not be covered by warranty, service will be completed and payment will be required without
notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting
the item for service you are agreeing to the payment of the service without notification. Service estimates are
available upon request. You must include this request with your items submitted for service. Non-warranty service
estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for return freight. STEPCRAFT
accepts money orders, cashier´s checks as well as credit cards and PayPal payment. By submitting any item to
STEPCRAFT for service, you are agreeing to STEPCRAFT`s Terms and Conditions found on our website (see
contact details on front page).
ATTENTION: STEPCRAFT service is limited to product compliant in the country of use and ownership. If
received, a non-compliant product will not be serviced. Further, the sender will be responsible for arranging return
shipment of the unserviced product through a carrier of the sender´s choice and at the sender´s expense.
STEPCRAFT will hold a non-compliant product for a period of 60 days from notification after which it will be
discarded.
