4
Customer Service
Your unit was engineered and carefully assembled to give you excellent
quality and years of trouble-free operation. If an unknown condition occurs,
Sterlco has a well trained customer service group to assist you. We suggest
the following for quick service.
Sterling Inc.
The customer Service Group is available from 7 a.m. to 6 p.m. (CST),
Monday through Friday. The numbers to call are:
(800) 783-7835
(414) 354-0970
Fax (414) 354-6421
Before you call, be sure to do the following:
1. Refer to the Troubleshooting section of this manual.
2. Be sure to have this manual in front of you when you call.
3. Write down the symptoms or problem that you are experiencing.
4. Have your unit’s model number and serial number available when you
call.
Sterling Return Goods Authorization (RGA)
In order to better serve our customer’s needs, we ask that before returning
material or equipment of any kind, for any reason, that you call Sterling at
1-800-783-7835 for a return goods authorization number (RGA). This is a
mandatory policy to help us identify returned goods, the reason for their
return, and to help Sterlco expedite their processing. Failure to obtain this
RGA number and mark it on the goods may result in their immediate return
at your cost without being processed.
We thank you for your cooperation and understanding.
Heat transfer fluids must be drained and identified prior to
shipment.
Please record your model identification number here for future reference.
Refer to the description on Page 6 for more information.
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