18
19
WARRANTY INFORMATION
Your Stewart Golf Q Follow is guaranteed to be free from defects in materials or
workmanship for a standard period of two (2) years from delivery.
If you think there may be a problem with your Q Follow, the first thing to check is the
troubleshooting guide opposite. If this does not solve your issue, please contact us or
your local distributor for further advice.
Conditions of warranty:
If notice is received of any breach of this warranty during the relevant period, then we
shall at our own expense and within reasonable time, repair, or at our option, replace the
goods or such parts as are defective or otherwise remedy such defect. If your address is
in the UK we will arrange and pay for collection.
If you are outside the UK, please contact your place of purchase or your local distributor
or dealer. If your address is outside the UK but you do not have a local distributor, we
may still be able to arrange collection but you shall bear the associated costs.
Stewart Golf will authorise the repair, or at our option, replacement of any part found
to be defective due to faulty workmanship or materials. We reserve the right to inspect
these parts. We will not bear any costs incurred (including carriage) due to an item
being returned with a suspected fault, and after inspection no fault can be found, or it is
found that the customer has not fully understood all of the functions of the Q Follow or
the part in question.
Exclusions to the warranty include, but are not limited to: damage during shipment if
not packed in a Stewart Golf designated box or according to Stewart Golf instructions;
wear & tear; results of neglect, misuse or accidents; damage howsoever caused; or
utilisation for any purpose other than carrying a golf bag on a golf course. Q Follow
units, which have been fitted with non-genuine Stewart Golf parts, or have been
modified from the manufacturers specifications, are excluded. Stewart Golf products
used for commercial or rental purposes are excluded. The warranty is not transferable to
a third party.
Both the handset battery and SmartPower battery is covered by a two (2) year
warranty against faulty workmanship and materials. Loss of battery performance owing
to external damage (howsoever caused), misuse and/or abuse, incorrect charging or
other failures not attributable to a manufacturing defect are specifically excluded from
this warranty. The handset and SmartPower batteries must be charged only with the
equipment supplied by Stewart Golf, and the instructions must be followed exactly.
Register your warranty:
stewartgolf.com/warranty
TROUBLE SHOO
TING GUIDE
It is difficult t
o push the Q F
ollo
w
.
Fr
ee
wheel mode not engaged.
Use the quick r
elease s
ys
tem t
o put the wheels in t
o the
‘fr
ee
wheel’ position.
T
he Q F
ollo
w is not r
esponding when I pr
es
s
a handset butt
on.
1.
R
ear wheels ma
y be in fr
ee
wheel.
2.
On/
Off s
wit
ch on the tr
olle
y is off
.
3.
Handset ba
tt
ery is fla
t.
4.
SmartP
o
w
er ba
tt
ery is fla
t.
5.
Out of r
ange
.
1.
F
ollo
w the fr
ee
wheel guide on P15.
2.
Turn the s
wit
ch on the tr
olle
y t
o on (I)
3.
Char
ge the handset.
4.
Check the SmartP
o
w
er s
ta
tus on the app
.
5.
Mo
ve closer t
o the machine
. If y
our r
ange is c
onsis
tently
under 25m please c
ontact us.
T
he Q F
ollo
w mo
ves in cir
cles when pr
es
sing
the f
orw
ar
d butt
on.
One wheel in fr
ee
wheel, one in driv
e.
Ensur
e both wheels ar
e not in fr
ee
wheel mode
.
T
he Q Series does not tr
av
el in a s
tr
aight line
.
1.
Bag not balanc
ed.
2.
Mot
ors ha
ve bec
ome inbalanc
ed.
1.
Ensur
e y
our bag is e
venly w
eight
ed fr
om side-t
o-side
.
2.
F
ollo
w the guide on ‘trim adjus
tment’ on P16.
SYMPT
OMS
PO
SSIBLE IS
SUE
PO
SSIBLE SOL
UTION
T
he handset w
on’t turn on.
Ba
tt
ery not char
ged.
Char
ge handset using USB po
w
er cable pr
o
vided.
T
he F
ollo
w butt
on has s
topped w
orking.
A
ccidently unpr
ogr
ammed ‘F
ollo
w’.
1.
Ensur
e y
our handset is turned off
.
2.
Pr
es
s and hold do
wn the “F
ollo
w” butt
on, then also pr
es
s
the blue “On/
Off
” butt
on a
t the same time: the blue light
on the handset with flash onc
e.
3.
R
elease all butt
ons and s
wit
ch on y
our handset again b
y
pr
es
sing the blue “On/
Off
” butt
on. Y
our handset will no
w
w
ork in F
ollo
w mode again.
No po
w
er light on tr
olle
y.
1.
No po
w
er fr
om ba
tt
ery
.
2.
No po
w
er c
onnection.
3.
S
wit
ch / LED not c
onnect
ed.
4.
Fuse blo
wn.
1.
Check SmartP
o
w
er app t
o ensur
e ba
tt
ery has po
w
er
.
2.
Ensur
e a c
onnection can be made betw
een SmartP
o
w
er
ba
tt
ery and tr
olle
y. Check t
erminals ar
e clean and clear
.
3.
Check c
onnections a
t either end.
4.
C
ontact S
te
w
art Golf f
or support.
IF Y
OUR IS
SUE IS NO
T RESOL
VED AFTER F
OLL
O
WING THIS GUIDE, PLEA
SE
C
ONT
A
CT S
TEW
AR
T GOLF OR Y
OUR L
OCAL REPRESENT
A
TIVE.
Stewart Golf Ltd
Edison Close, Waterwells Business Park, Quedgeley, Gloucestershire GL2 2FN
Great Britain
+44 (0) 333 800 18 18 | info@stewartgolf.com | www.
STEWART
GOLF.com
Stewart Golf LLC
4500 140th Avenue North, Suite 101, Clearwater, FL 33762
United States of America
+1 727 939 6520 | info@stewartgolfusa.com | www.
STEWART
GOLF
USA
.com
Summary of Contents for Q Series
Page 1: ...1 OWNER S MANUAL ...
Page 11: ...20 100322 ...
