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Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
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5.0 Cleaning and Maintenance
5.3 Troubleshooting
WARNING
Technician tasks are only to be completed by qualified service
people. Check faults before calling service technician.
• If any faults/issues occur with the unit, follow the below troubleshooting procedures
• If the troubleshooting procedures do not correct the problem, contact the Stoddart Service Department
Problem
Possible Causes
Remedy
Unit does not operate / start
The mains isolating switch on the wall, circuit breaker or fuses
are OFF at the power board
Turn isolating switch, circuit breaker or fuses ON
The power switch of the unit is OFF
Turn the power switch ON
Electrical wiring damaged
Contact the Stoddart service department
Unit does not reach temperature
Temperature not set to the right setting
Check setting and adjust the temperature
Exhaust fan above the unit
Move unit / exhaust fan
Cold items in units
Remove items and heat properly
Cold water in the unit
Close the water valve / Wait 30 minutes
Temperature gauge broken
Contact the Stoddart service department
Thermostat or Temperature probe broken
Contact the Stoddart service department
Mineral deposits on element
Contact the Stoddart service department
Element blown
Contact the Stoddart service department
Food not at desired temperature
Thermostat set incorrectly
Adjust thermostat
Unit is not reaching required temperature
Adjust thermostat, if problem persists contact the
Stoddart service department
Water pooling around the unit
Unit not level
Place unit of a level surface
Connection seals / drain valve broken
Contact the Stoddart service department
Corrosion
Poor water quality
Contact the Stoddart service department
Scale build up
Scale build up on elements and unit
Descale unit