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5.4 TROUBLESHOOTING - MIX PUMP
PROBLEM
POSSIBLE CAUSE
REMEDY
Pump motor does
not run.
1
Power to pump is off.
1
Supply power to pump.
2
Low voltage.
2
Check for low voltage.
3
Mix pump hose jammed inside black
cover/clamp.
3
Disconnect pump from power source. Remove
four cover/clamp thumb screws. Separate
cover/clamp halves and remove outer half.
Remove jammed hose. Clean and re-install
cover/clamp and tighten four thumb screws
securely. Allow motor thermal overload to
reset.
4
Pump motor overloaded.
4
Allow internal thermal overload to reset;
determine overload cause and repair.
5
Pressure switch on pump is defective. 5
Check mechanical operation and continuity of
pressure switch.
6
Defective motor/capacitor.
6
Check motor amperage draw and/or capacitor.
Replace motor or capacitor.
7
Defective toggle switch.
7
Check continuity; repair or replace.
Pump operates but
cylinder will not fi ll.
Note 1: A properly working pump will fi ll an 8 oz. cup with mix in about 9 seconds.
Note 2: Immediately after a bag change the pump may be unable to reestablish it’s prime
with the system at operating pressure. In this case, turn the pump off. Draw 2-3 pints to
reduce system pressure to zero. Turn pump on. Purge remaining air in mix bag and pick-up
hose.
Important: before connecting the pick-up hose to the mix bag, remove as much air
from the mix bag as possible.
1
Out of Mix.
1
Replenish mix supply.
2
Mix pump hose kinked inside black
cover/clamp.
2
Disconnect pump from power source. Remove
four cover/clamp thumb screws. Separate
cover/clamp halves and remove outer half.
Remove jammed hose. Clean and re-install
cover/clamp and tighten four thumb screws
securely. Allow motor thermal overload to
reset.
3
Hoses assembled incorrectly.
3
Refer to diagram for correct hose connections.
4
Mix pump hose service life is
exceeded.
4
Reposition/replace mix pump hose. See
Section 4.9
5
Mix pump hose not connected to
machine.
5
Connect mix pump hose to machine.
6
Ice crystals in mix.
6
Completely thaw mix prior to use.
7
Mix bag drawn against adapter.
7
Ensure bag is clear of pick-up tube.
8
Foreign objects in mix.
8
Clear blockage. Use fresh mix.
9
Check valve is backwards.
9
Observe fl ow arrow for proper orientation.
Overrun too low or
no overrun.
1
Overrun setting too low.
1
Increase overrun setting.
2
Air leak.
2
Tighten all hose clamps.
3
Air compressor not pumping air.
3
Contact local Stoelting Distributor.
4
Air check valve in backwards.
4
Check arrow for direction of fl ow.