Faults and messages
Instructions for use • C-MAC Monitor • NDQ566_EN_V1.0_02-2021_IFU_CE-MDR
44
10 Faults and messages
10.1 Troubleshooting
Error description
Possible causes
Remedy
Complete failure of the device
Status display may be lit
–
Power supply failure
–
Loose connection
between power supply
plug and socket on
device
–
System error
–
Check the power
supply.
–
Push the power supply
plug firmly into the
socket on the device.
–
Reset.
No picture, screen dark
–
Videoendoscope not
fully inserted
–
Defective camera
electronics
–
Screen defective
–
Push in the
videoendoscope as far
as it will go.
–
Send the
videoendoscope or
supply unit to
KARL STORZ for repair.
Cloudy image, stripes,
streaks, or similar
–
Videoendoscope
telescope is soiled
–
Videoendoscope
contacts are soiled
–
Clean the
videoendoscope
telescope with a cotton
swab and alcohol
solution or special
cleaning paste.
–
Clean videoendoscope
contacts.
Color distortions
–
White balance not
carried out correctly
–
Screen or
videoendoscope
defective
–
Carry out new white
balance.
–
Send the supply unit for
repairs to KARL STORZ.
Color rendering alternates
–
Camera connecting
cable defective
–
Have a new camera
connecting cable fitted.
Image cannot be saved.
The icon is not displayed on
the menu bar
–
No memory card
inserted
–
Memory card full
–
Memory card is not
recognized
–
Insert a memory card.
–
Change the memory
card.
–
Insert the memory card
while the C-MAC
®
monitor is switched off
and then turn the
monitor on again.
–
Reset the system to
ensure that the SD card
is recognized.
–
Format the memory
card on the PC with FAT
(standard).
