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Section
9
– The Kuma “It’s Covered” Limited Warranty
Our Promise:
If anything goes wrong with your stove in the first three years, we will supply you with the parts to fix it.
For as long as you own your stove, if you ever have a defect in the material or workmanship of your stove’s
firebox, we will repair or replace it for you. See full details below:
Warranty Coverage:
To ensure warranty coverage, it is very important that you register your Kuma Stove warranty within 30
days of purchase at kumastoves.com or fill out and return the warranty registration in your owner’s
packet.
Operation of this stove in a manner inconsistent with the owner’s manual, especially the burning of
materials for which this unit is not certified by the EPA, will void the warranty. This warranty covers your
new Kuma Stove from defects in material and workmanship for the period outlined in this warranty. Kuma
Stoves reserves the right to replace, repair or authorize repair of any defective part at its sole discretion.
This warranty is not transferrable and covers the original owner of the product from the time of purchase.
All parts that have been replaced under this warranty will have a 90 day warranty coverage. The
maximum value of this warranty is the original purchase price of the product. This warranty is subject to
the conditions and limitations outlined below. This warranty covers stoves purchased from an authorized
Kuma Stoves dealer.
Warranty Instructions:
For your “It’s Covered” warranty claim, please contact the dealer where you purchased your stove. You
may also contact Kuma stoves directly at 50145 N. Old Highway 95, Rathdrum ID 83858 or by phone at
1-888-714-5294 or contact us online at kumastoves.com. When calling, you will need to have your proof
of purchase, the model name, and the serial number of your stove.
When calling please remember
that shipping and handling costs are not covered under this warranty.
Warranty Exclusions:
This Warranty does not cover: 1. Changes in the color of the surface of the stove as this naturally happens
during the firing of the stove and is considered normal. 2. Damage to plating due to chemical cleaners,
fingerprints, or scratching. 3. Shattered glass caused from wood impact. 4. Discoloration of plating or
glass. 5. Expansion and contraction of the firebox causing noise. 6. Damage caused from: power surges,
unauthorized modifications, using incorrect fuel and/or accelerants, shipping/handling, failure to follow the
manufacturer’s installation instructions, failure to follow any local building codes. 7. Damages to any
product not manufactured by Kuma Stoves. 8. Any stoves ability to heat a specific area. Heating capacity
is given as a guideline and is not guaranteed. 9. Shipping costs or travel time. Please talk with an
authorized dealer or Kuma representative about the potential charges for travel or shipping. 10. This
warranty is void in the case of abuse, over firing, unauthorized repair, alterations, improper installation
and/or service.
Effective 3/1/2012
Items Covered
Parts Coverage Period
Labor Coverage Period
Maintenance Items: Bricks,
gasket, ceramic insulation, baffle
boards and paint.
3 Years
No Labor Coverage
Glass (thermal breakage),
blowers, ash grate, brick
supports, all hardware and trim.
5 Years
3 Years
Stove firebox, ash pan, pedestal,
legs, burn tubes and door casting.
Forever
3 Years
