7.0 TROUBLESHOOTING
There maybe various reasons for abnormal operation of your TV set. Check your TV set according to
the general procedures shown below. Additionally, we strongly recommend reading the detailed
troubleshooting of your TV set in the full user manual available on our website www.strong.tv. If your TV
set does not work properly after checking the general and detailed troubleshooting, please contact your
dealer, the local Service Hotline, or send an email to our support via www.strong.tv. DO NOT try to open
or disassemble your TV set. It may cause a dangerous situation and the warranty will be void.
Problem
Possible cause and solution
The LED/Standby
indicator does not light
up
1. Check whether the power connector is completely plugged at the
TV and into power socket.
2. Make sure that the switch on multipoint connectors is switched
ON as well.
3. The electrical outlet may be damaged.
4. STBY LED is defective.
No Signal
1. The TV is not connected to a signal source (DVB-C, DVB-S/S2 or
DVB-T/T2) or the antenna (terrestrial or satellite antenna) is maybe
not aligned correctly respectively the according connection and
distribution equipment might show malfunction, incompatibility
or defectives.
2. DVB-T/T2: Active antennas need antenna power switched ON or
external power connected.
3. Antenna is maybe out of digital signal reception in your area.
Check reference from service providers about coverage.
4. DVB-S/S2: Incorrect values of some tuner parameters (e.g. one or
some channel(s) changed to another transponder or are no longer
emitted).
5. Incorrect values of LNB parameters.
The picture and sound
remain frozen, or
macro blocks or similar
distortion are visible on
the screen.
DVB-S/S2,DVB-T/T2: The reception signal is too weak or disturbed by
electromagnetic, high-frequency, or other interference signals. DVB-T/T2 :
Disturbances caused by signal reflections.
DVB-C, DVB-S/S2: The connection cables at the signal source are too long
(too high attenuation).
DVB-T/T2, DVB-S/S2: The antenna is not properly adjusted or got
misaligned after storm etc.
Any other reception or
signal related problems
1. Generally cables might have loosened. Moisture might have
entered into cables or connectors.There is heavy rain or
heavy storm at present (DVB-S/S2 and -T/T2). Check the cable
connections. DVB-S/S2 and -T/T2: Check all equipment connected
between the reception point and the TV.
2. Wait until heavy rain/thunderstorm passed. If no solution ask a
local satellite specialist for advice.
3. DVB-S/S2: The satellite dish is NOT aligned to the (correct)
satellite(s). Ask a local satellite specialist for advice.
4. DVB-S/S2: Satellite dish is too small. Trees or buildings are in path.
Ask a local satellite specialist for advice.
5. DVB-S/S2: Signal is too strong, maybe need to be atennuated. Ask
a local satellite specialist for advice.
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