Troubleshooting
EN
There may be various reasons for abnormal operation of your TV set. Check your TV set according to the general procedures shown below. Additionally, we strongly recommend reading
the detailed troubleshooting of your TV set in the full user manual available on our website www.strong.tv. If your TV set does not work properly after checking the general and detailed
troubleshooting, please contact your dealer, the local Service Hotline, or send an email to our support via www.strong.tv. DO NOT try to open or disassemble your TV set. It may cause a
dangerous situation and the warranty will be void.
Problem
Possible cause and solution
The LED/Standby indicator does not
light up
1. Check whether the power connector is completely plugged at the TV and into power socket.
2. Make sure that the switch on multipoint connectors is switched ON as well.
3. The electrical outlet may be damaged.
4. STBY LED is defective.
No Signal
1. The TV is not connected to a signal source (DVB-C, DVB-S/S2 or DVB-T/T2) or the antenna (terrestrial or satellite antenna) is maybe not aligned
correctly respectively the according connection and distribution equipment might show malfunction, incompatibility or defectives.
2. DVB-T/T2: Active antennas need antenna power switched ON or external power connected.
Antenna is maybe out of digital signal reception in your area. Check reference from service providers about coverage.
3. DVB-S/S2: Incorrect values of some tuner parameters (e.g. one or some channel(s) changed to another transponder or are no longer emitted).
Incorrect values of LNB parameters.
The picture and sound remain frozen,
or macro blocks or similar distortion are
visible on the screen
DVB-S/S2,DVB-T/T2: The reception signal is too weak or disturbed by electromagnetic, high-frequency, or other interference signals. DVB-T/T2 :
Disturbances caused by signal reflections.
DVB-C, DVB-S/S2: The connection cables at the signal source are too long (too high attenuation).
DVB-T/T2, DVB-S/S2: The antenna is not properly adjusted or got misaligned after storm etc.
Any other reception or signal related
problems
1. Generally cables might have loosened. Moisture might have entered into cables or connectors.There is heavy rain or heavy storm at present
(DVB-S/S2 and -T/T2). Check the cable connections. DVB-S/S2 and -T/T2: Check all equipment connected between the reception point and the TV.
Wait until heavy rain/thunderstorm passed. If no solution ask a local satellite specialist for advice.
2. DVB-S/S2: The satellite dish is NOT aligned to the (correct) satellite(s). Ask a local satellite specialist for advice.
3. DVB-S/S2: Satellite dish is too small. Trees or buildings are in path. Ask a local satellite specialist for advice.
4. DVB-S/S2: Signal is too strong, maybe need to be atennuated. Ask a local satellite specialist for advice.
No colour
1. Devices are not properly connected (scart, RCA sockets) or wrong / bad cables are used.
2. Adjust the saturation.
3. Switch TV on another channel. It is possible that the current programme is broadcast in black and white.
No picture, normal sound
1. Adjust the brightness and contrast.
2. Radio channel is tuned to or the programme is not transmitting Video signals or another broadcasing interference/failure.
Normal picture, no sound
1. Press the volume up button to increase the volume level.
2. Audio is muted, press
MUTE
to restore the sound.
3. If external devices are used to loop the sound through, make sure to select correct sources and correct sound mode, for details also check advices
in User Manuals from connected devices
4. Maybe a channel w/o audio is tuned to (demo) or the programme is not transmitting audio signals or there is some other transmission
interference/failure.
Playback of video is causing picture
freeze/macro blocks or similar distortion,
especially on HD content
Read/write speed of your USB device could be too low. Make sure to use a USB storage device with sufficient speed and space. Pen drives (USB
sticks) may not support sufficient speed.
The remote control does not work
1. Change the batteries. If you're using rechargable ones take care to use such with low self-discharge
2. The batteries are not installed correctly or the types have been mixed
3. IR Sensor is blocked or maybe interfered from bright light
The TV switches off after a certain time
Switch ON the TV and check settings for automatic STBY function, by default the TV switches OFF after 4 hours to fulfil European low power
regulations and help you to save energy.
