9
A250
TROUBLESHOOTING
PROBLEM
ROOT CAUSE
CORRECTIVE ACTION
Unit blows cool or
cold aiUnit blows
cool or cold air.
Defective heater blower
motor.
Replace heater/blower assembly.
Noise with heater
on.
Dirty heater blower
motor.
Gently vacuum heater blower vents.
Defective heater blower
motor.
Replace heater/blower assembly.
Noise with flames
on and heater off.
Defective flame
generator drive motor.
Replace flame generator drive motor.
Dented back panel.
Refer to TSI customer service.
Warped spinner shaft.
Warped spinner shaft.
Is it safe to place
unit on carpet?
Product Inquiry.
It is safe to place unit on carpet, but make
sure any flammable items are at least 3 feet
away from front and sides of the unit.
How many square
feet will my unit
warm up?
Product Inquiry.
Provides supplemental heat up to 1000 square
feet.
Flame effect works
but heater function
does not, and the
flame effect flashes
when the heater
button is pressed.
The heater is disabled.
With the power on press and hold the
POWER button on the control panel for
10 seconds. Once re-enabled the flame
effect will flash multiple times.
Remote control is
not working
when buttons are
pressed.
No batteries or battery
power.
Change the remote batteries.
Poor signal.
Operate remote transmitter at a slow
measured pace.Press the remote control
buttons with an even motion and
gentle pressure. Repeatedly pressing
buttons in rapid succession may cause
the transmitter to malfunction.
Distance.
Operate the remote at a distance
less than 20 feet from the front of the
appliance; point the remote at the
control panel.
