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WARRANTY SERVICE – US/CANADA
If your SiPix product needs to be returned for repair, you must contact SiPix technical support
prior to shipment for an RMA number before sending in the product.
The RMA number is a
Return Merchandise Authorization number.
SiPix will refuse all shipments without a
proper RMA number.
The RMA number
MUST
be printed on the outside of the original shipping
carton in large print written in black ink next to the shipping label. Failure to properly pack
shipment could cause serious damage to the product and void the warranty.
Should any defect(s) be discovered, the product may be returned to SiPix with a valid RMA
number. If you are returning product for repair, please be sure to do the following:
1. Call SiPix Customer Support Mon-Fri during regular business hours at 510.651.9199 and
obtain an RMA (Return Merchandise Authorization) number.
2. Print your RMA number on the OUTSIDE of the original shipping carton in large print
written in black ink next to the shipping label.
3. Include a copy of the bill of sale with the returned product.
4. Unless otherwise instructed, do not return any manuals or software when returning items
for repair.
5. Ship to SiPix via a traceable shipping method and retain the tracking number.
Note:
This product is intended for use only within the boundaries and territories of the United
States and Canada. If you purchased this product in Mexico or South America and need
assistance or repair, you must contact your originating reseller for service and support. SiPix,
Fremont CA, will not accept any shipments from outside the boundaries and territories of the USA
and Canada. SiPix often bundles many different third party software options with its
products. If
any of these options were ordered with your SiPix product and they appear to be missing or
incorrect, contact your reseller immediately.
