20
TROUBLESHOOTING GUIDE
FREQUENTLY ASKED QUESTIONS
ICE PRODUCTION
IMPORTANT NOTE:
Make sure that the power is
on for your ice maker. The
indicator will be
visible in the Control Center display panel.
IMPORTANT NOTE:
Dispose of the first two
buckets of ice produced by your new unit to
ensure that pipe residue or other particles asso-
ciated with new water lines are not consumed.
Q:
My ice maker isn’t producing very much ice.
A:
On average, you can expect a cycle of ice
(eight cubes per cycle) every two hours.
Increased ice production can be achieved
with the Max Ice feature.
Q:
My ice is freezing together and clumping.
A:
If ice is not used regularly it tends to fuse
together. You may need to discard the ice and
allow ice to be replenished.
NOISE
Q:
Why do I hear my unit running constantly?
A:
It is normal to hear the operation of fans and
motors. Sounds will be accentuated based on
the placement of the unit and overall room
design.
TEMPERATURE
IMPORTANT NOTE:
Unless the unit is being
serviced, make sure the power for your unit is
on. If the unit is not on, OFF will be visible in the
Control Center display panel.
Q:
How do I adjust the temperatures?
A:
To adjust temperatures, refer to Temperature
Control, page 7.
Q:
What are the suggested temperature set-
tings?
A:
The recommended settings are 3˚C for the
refrigerator section and -18˚C for the freezer
section.
Q:
Condensation is forming on the inside and
outside of my unit.
A:
In climates with higher humidity, condensa-
tion will form and is considered normal.
Leaving the door open for a long period of
time may also contribute to condensation
forming on the inside your unit.
Q:
My unit isn’t cooling properly.
A:
Clean the condenser area as outlined on page
13.
DOOR OPERATION
Q:
Why is my door hard to open?
A:
Your unit was designed for an airtight seal. A
vacuum seal can form after the door is
closed. Wait several seconds for pressure to
equalize before reopening the door.
Q:
The door on my unit is opening too fast and
hitting the wall or surrounding cabinets.
A:
The unit may not be leveled properly or a
door stop may be required. Install the
optional 90° door stop provided with the unit.
TROUBLESHOOTING
If your Built-In unit is not operating properly, use
the following troubleshooting guide before con-
tacting your Sub-Zero dealer. This guide will
save you time and trouble and may help you
avoid the expense of a service call.
The
indicator is illuminated or flashing in
the Control Center display panel.
•
The microprocessor has sensed a problem
with the operating system. There may be
instructions in the Control Center display
panel to solve the problem.
•
This may also indicate that the condenser
needs cleaning. Follow the Condenser
Cleaning procedure outlined on page 13.
•
If this occurs, turn the unit off with the
key
pad and then restart by depressing the key
pad again. If the
indicator is still present,
contact your Sub-Zero dealer.
The flashing
with audible chime and
indicators are both flashing in the Control
Center display panel.
•
Check for excess water near the unit. If you
see excess water, turn off the water at the
shut-off valve. Also, verify temperatures
inside the unit and manage the contents
accordingly. Once you have verified there is
an issue, contact your Sub-Zero dealer. The
audible chime can be reset for 24 hours by
holding the
key and depressing the
key.
Refrigerator/Freezer is not running.
•
Is there electrical power to the unit?
•
Is the home circuit breaker or fuse off?
•
Is the refrigerator/freezer control on?
•
Is the condenser area clean?
•
Has a door or drawer been left open for an
extended period? Be sure that food is not
obstructing proper door or drawer closing.
•
Has one section been manually disabled? See
Cleaning Combination Units, page 13.
•
If the unit is still not running, it may be in
defrost mode.
•
Wait 30 minutes and try to restart again.
Refrigerator/Freezer is warmer than usual.
•
Is the control set properly?
•
Is the condenser area clean?
•
Has a door or drawer been left open for an
extended period? Be sure that food is not
obstructing proper door or drawer closing.
•
Has a large amount of food been added
recently?
