21
There is an odor inside the unit.
•
Replace air purification system cartridge.
•
Clean the unit thoroughly.
•
Cover all food tightly.
•
Clean the unit drain pipe.
•
Clean the drain pan.
Light bulb needs to be replaced.
•
See Lighting Information, page 14.
You need service.
•
If service is necessary, maintain the quality
built into your Sub-Zero unit by contacting a
Sub-Zero dealer.
•
To obtain the name and number of a
Sub-Zero dealer, check the Showroom
Locator section of our website,
subzero.com
.
•
When calling for service, you will need the
model and serial number of your unit. Both
numbers are listed on the product rating plate
located at the top of the side frame, inside the
unit, close to the hinge.
TROUBLESHOOTING
Refrigerator/Freezer runs for long periods of
time.
•
Is the condenser area clean?
•
Has a door or drawer been left open for an
extended period? Be sure that food is not
obstructing proper door or drawer closing.
•
Has a large amount of food been added
recently?
•
On hot days and in warm room temperatures,
the motor runs longer.
•
There may be normal operation noises
related to refrigerant circulation, fan opera-
tion, ice maker operation, defrost cycle or
compressor operation.
Refrigerator/Freezer is frosted up.
•
Has a door or drawer been left open for an
extended period? Be sure that food is not
obstructing proper door or drawer closing.
•
Are door(s) and/or drawer closing and
sealing properly? Contact your dealer if
door(s) are not adjusted properly. NOTE:
When opening the freezer drawer, you may
notice a side-to-side motion in the drawer.
This motion is normal, with the tolerance
built into the drawer slides. When the drawer
is closed it will automatically adjust and close
with correct alignment.
You hear unusual noises.
•
These noises may be normal operating
sounds related to refrigerant circulation, fan
operation, ice maker operation, defrost cycle
or compressor operation. Noises may be
more noticeable when door(s) are open.
TROUBLESHOOTING GUIDE
SERVICE INFORMATION
This Use & Care Information book gives you the
tools necessary to preserve food at optimum
quality in your Built-In unit. Keep doors and
drawers closed as much as possible whenever
the unit is operating.
If you do need service, be sure to have the
model and serial number when you call. You’ll
find these numbers on the product rating plate
located at the top of the side frame, inside the
unit, close to the hinge. Refer to pages 4–6 for
location of the rating plate for your specific
model. Record this information below for future
reference.
Model Number
Serial Number
Installation Date
Sub-Zero Dealer and Phone
BEFORE CALLING FOR SERVICE
Before calling a Sub-Zero dealer, refer to the
Troubleshooting Guide on pages 20–21. Check
the household fuse or circuit breaker to see if it
has been blown or tripped and that the electrical
connection to the appliance has not been discon-
nected. A power outage may also have caused a
disruption in service.
The information and images in this guide are the
copyright property of Sub-Zero, Inc. Neither this
book nor any information or images contained
herein may be copied or used in whole or in part
without the express written permission of
Sub-Zero, Inc.
©Sub-Zero, Inc. all rights reserved.
SERVICE INFORMATION
You hear occasional buzzing.
•
Is the water supply connected to ice maker
and turned on?
Condensation forms inside the unit.
•
This is normal during periods of higher
humidity (summer) and with frequent door
openings.
•
Are door(s) and/or drawer closing and
sealing properly?
Condensation forms outside the unit.
•
During periods of high humidity, some con-
densation may appear on outside surfaces.
The condensation will disappear when the
humidity drops. Be sure that door(s) and/or
drawer are closing and sealing properly. If
condensation persists, contact your Sub-Zero
dealer.
Outside of the freezer section heats up.
•
Clean the condenser area.
There is no ice.
•
Is the ice bucket in position?
•
Is the ice maker turned on?
•
Is the water supply connected?
Shut off power to the unit at the circuit
breaker before replacing light bulbs. Wear
protective gloves when handling bulbs.
WARNING
