10
■
TROUBLESHOOTING
PERIODICAL INSPECTION
・
Clean inside of track.
・
Check upper space and lower space of the door. If necessary, correct the space.
Trouble
Checkpoint
Solution
Door stops during soft
closing
Check if door bottom contacts with floor.
Confirm that track fixing screws are not loosened. Then, adjust door height
such that clearance between door bottom and floor becomes 6 - 13 mm.
Check if upper track is set horizontally.
Using a level gauge, reset upper track horizontally.
Check if mohair seal is installed.
Reduce the friction between mohair seal and door.
No soft closing
Check if trigger is installed.
Install trigger to correct position.
Check if door is closed by excessive force.
Do not close door by excessive force and it may damage soft closer.
The position of trigger catcher might change to the
incorrect position inside the track. (See section
「
」
.)
Slowly moving the door toward door head side, then push the door firmly.
Repeat this action to the opposite side
as well.
If it is still not improved, check the status of trigger catcher in section
「
」
.
Abnormal noise during
operation
Check if door touches other parts.
Correct door position to avoid contact to other parts.
Check track rollers for aluminum dust.
Remove the track and pull out the roller. Then, clean the roller.
Check for loose screws retaining the upper track.
Tighten the screw.
Heavy door operation
Check if door touches adjacent parts.
Correct door position to avoid contact to other objects.
Adjust position of floor guide or stopper.
Check if door is warped.
Use a door without warp.
Door does not move.
Check track retaining screws for looseness.
Roller touches with screw.
Retighten screws to free the roller.
Door stops or caught
during operation.
Check if any gap or misalignment between the tracks.
Correct the misalignment or gap.
SUGATSUNE KOGYO CO.,LTD
Tokyo, JAPAN
Phone: +81 (0)3 3866 2260
E-mail:export@sugatsune.co.jp
SUGATSUNE KOGYO (UK) LTD
Reading, UK
Phone: +44 118 9272 955
E-mail:sales@sugatsune.co.uk
SUGATSUNE EUROPE GmbH
Dusseldorf, GERMANY
Phone: +49 211 53812900
E-mail:sales@sugatsune.eu
SUGATSUNE SHANGHAI Co., LTD
Shanghai, CHINA
Phone: +86 21 3632 1858
E-mail:lamp@sugatsune.com.cn
Guangzhou, CHINA
Phone: +86 20 6639 3552
E-mail:lamp@sugatsune.com.cn
SUGATSUNE KOGYO INDIA PRIVATE LIMITED
Mumbai, INDIA
Phone: +91 22 28314490/91
E-mail:sales@sugatsune.in
SUGATSUNE AMERICA, INC
California, USA
Phone: +1 310 329 6373
E-mail:sales@sugatsune.com
Chicago, USA
Phone: +1 312 461 1081 E-mail:chicagoshowroom@sugatsune.com.
SUGATSUNE CANADA, INC.
Phone: +1 514 312 5267 E-mail:support@sugatsune.ca
2018.05
0933-4
