13. Troubleshooting Guide
There are no end-user serviceable components that can be replaced in the CD/DVD
Duplicator. Please contact Summation Technology for warranty repairs and service.
No LCD display.
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Please check if the power cord is connected properly and the utility power is supplied.
Please check if the fan of power supply is rotating. If not, it might be broken.
Error message shown on LCD.
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Reboot the duplicator.
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Change master disc and try again.
CD Drive doesn’t read disc and shows error message
.
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Check the format of master disc.
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Use other Master disc or other duplicator to test master.
Switches do not function.
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Task busy. Please wait.
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Restart unit.
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Faulty controller board.
Copy completed but disc is not readable / executable.
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Test with another CD-ROM/DVD-ROM.
Failure rate is high.
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Lower writing speed and try again.
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Quality of blank disc is poor.
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Quality of master disc is poor.
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Rated speed of discs does not match writers. Ensure discs meet writers rated speed.
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Update the latest BIOS version. See manufacturer for latest firmware updates.
FAQ’s
What if the Duplicator will not power on?
Make sure the unit is plugged into a proper power source and the unit is turned “on.”
What if the duplicator is having trouble making a copy, what can be done?
The most common problem with discs playing but not duplicating can be attributed to overall quality. Some
factors affecting disc quality include brand of blank media used, physical damage, and write quality. It is
important that the disc is free of damage or blemishes and produced on a high quality brand of media
.
Make sure that the “master” disc has been finalized.
Make sure the “master” DVD is not encrypted or is not a copy protected original.
Make sure you have high quality, blank pieces of media.
Make sure your master disc and blank disc are the same format. (-R to –R or +R to +R)
Make sure you’re not trying to copy a CD to a DVD or DVD to CD.
Try using a different brand of blank media.
